It Service Desk Officer
Edinburgh, United Kingdom
My role of IT Service Desk Officer is that of providing first line technical support to staff over 100 locations via the Service Desk. This includes installing and maintaining software, Windows 10 and Microsoft Office Support.• Setting up user accounts including Active Directory administration and assigning licences• Procurement requests• Microsoft Proficiency – including MS Exchange, Dynamics CRM and SharePoint• Involved in various projects including Dynamics CRM & SharePoint,… Show more My role of IT Service Desk Officer is that of providing first line technical support to staff over 100 locations via the Service Desk. This includes installing and maintaining software, Windows 10 and Microsoft Office Support.• Setting up user accounts including Active Directory administration and assigning licences• Procurement requests• Microsoft Proficiency – including MS Exchange, Dynamics CRM and SharePoint• Involved in various projects including Dynamics CRM & SharePoint, Windows updates and the introduction of BYOD• Telephony administration and support including IP desk phones and mobiles• Dealing with tickets via different channels – telephone, emails, online portal Show less