Portfolio https://youtu.be/vfANOrJTvKA?si=fjIQ5dKA06klMVtlCreative and deadline-oriented video editor with a passion for technology and content creation. Demonstrated expertise in Adobe Premiere, video production, and videography, specializing in YouTube content. Seeking to leverage skills and experience to drive engaging visual narratives as a Video EditorSpearhead video editing, content creation, shot design, and video direction for a technology-focused YouTube channel.Utilize Adobe Premiere to edit and finalize videos, ensuring high-quality deliverables that align with brand standards.Collaborate with the creative team to develop compelling video concepts and execute them effectively.Maintain a deadline-oriented approach to meet production schedules and optimize workflow efficiency.

Network Design and ImplementationResponsible for designing, cabling, configuring, and trouble shooting customer networks.Responsible for designing, configuring, and implementing enterprise network infrastructure utilizing Ubiquiti, Meraki and Cisco hardware. Plan and design network topologies, logical segmentation (VLANs), LAG, trunking, and core aggregation across a large variety of different customer footprints.Manage multiple independent customer networks and server infrastructures via remote access or dedicated VPN connectivity.Manage and maintain customer firewall configurations to protect hosted assets and services from unauthorized access. Manage and maintain VPN infrastructures to provide remote network access and teleworking remote users using Meraki and OPN sense.System Administration and Data center VirtualizationResponsible for managing and maintaining all aspects of virtualized infrastructure of customer sites. Managed and maintained multiple customer physical and virtualized infrastructure deployments.Manage and deploy guest VMs as required to meet customer needs including monitoring, provisioning, and deployment as needed.Managed and deployed operating system patching for customer servers and client infrastructure.Client technical support and help desk.Responsible for managing and maintaining all aspects of customer help desk issues and trouble tickets.Manage trouble tickets throughout their lifecycle while providing excellent end to end customer service.Troubleshoot variety of different client technical issues from OS and user issues with a customer-first focus.Coordinate with other technicians to ensure uniform customer support experience for high customer satisfaction.

Scheduling Management, Operations, and MaintenanceResponsible for scheduling of employees and assignments to assist departments in daily operations in accordance with New Seasons customer service expectation.Created, documented, and maintained store operations guide to standardize and reliably train employees on correct daily operations and responsibilities.Produced scheduling templates for operations team to improve scheduling.Responsible for handling store maintenance issues and resolution with a focus on cost savings.

Responsible for all aspects of front end operations. Management of 46 employees, including hiring and termination, scheduling, drug testing, coaching, and training. Responsible for all financial aspects of front end operations, including book keeping, reconciliation of tills, cash management, and accountability.Responsible for day-to-day operations of the store. Responsible for general appearance of the store including facilities like lighting, HVAC operation of coolers and freezers, aisles, parking lot, restrooms, deli, bakery, beer/wine, and butcher shop.Personally responsible for front end scheduling, working through employee and customer conflicts, including theft, and in-house administration of drug testing.In charge of PCI Compliance for check stands, credit card readers, and in-house Wi-Fi. Responsible for interviewing, hiring, training, mentoring, evaluating employee performance, and terminations.

Responsible for ordering stock, including dairy, freezer, and dry grocery. Supervised vendors for accurate ordering and accountability. Managed freight shipments, vendor deliveries, and scheduling of stockers for day and night shifts. Personally responsible for overnight stocking and store readiness. Responsible for hiring, training, mentoring, and termination of stocking staff.Responsible for planning, estimating, and ordering all dairy, freezer, and dry grocery goods for a $45 million a year grocery store. Supervised the processing of all reclamation. Maintained orderly and in stock conditions in back room, sales floor, and all grocery department areas.Directed the work of all grocery department employees, scheduled grocery department employees to ensure adequate coverage and services levels. Directed, motivated, trained, and oversaw hiring process of all grocery department personnel, including drug testing. Ensured all employees are instructed in proper performance of work duties and are knowledgeable about company policies and procedures.Implemented company operating and merchandising policies and practices. Controlled merchandise shrink. Supervised and participated in store inventory counts.Ensured customer service met or exceeded customer expectations. Instilled a culture of excellent customer service in the department and throughout the store.

Responsible for assisting the grocery manager with grocery, dairy, and the freezer departments in the successful operation and profitability of the store.Maintained accurate inventory levels.Followed up on special orders.Merchandised shelves, endcaps and dynamic displays.Trained and monitored department personnel including assigning and following up on tasks.Ensured all in-stock products/conditions met company standards.Managed tagging, facing, rotating, cleaning, markdowns, stocking, and backstock.

Responsible for assisting the Service manager with maintaining stores overall image and excellent customer service. Communicated with front-end employees regarding their individual job functions.Assured that all front-end personnel understood and complied with company cash handling, check cashing, and security policies. Revised and issued monthly cash control quizzes for all cashiers, deli, and pharmacy employees.Enforced all Money Order policies & kept them up to date. Completed monthly testing and ensured that all training was up-to-date.Mediated conflict and disturbances on the front end and effectively handled issues.Continually emphasized importance of customer relations and the Rosauers philosophy of service.Assisted other department managers to ensure that all departments were running satisfactorily.In absence of Service Manager, Assistant Manager or Store Manager, assumed those duties.Provided assistance to front end personnel to help them be successful in their daily tasks.

Priced merchandise.Stocked Shelves and changed existing prices as needed. Maintained a clean work space.Prepared sufficient space for incoming shipments.Worked and maintained department product levels.

Applied knowledge of merchandising principles to drive productivityManaged multiple priorities while allocating resources between accountsBriefed the frontline employees on scheduling and meeting delivery goalsAnticipated potential customer issues; applied contingency planning to avoid customer dissatisfactionTrained frontline employeesHelped employees prioritize the work and promote teamworkSupervised daily operations, delegated tasks and monitored progressSet productivity and service targets, measure performance to drive accountability

Managed sporting goods department that was 5th in sales for the entire Walmart CorporationUsed National Instant Criminal Background Check System (NICS) before selling firearmsStrictly enforced all Federal firearm laws.Conducted price changesCompleted store plan-o-gramsEnsured store inventory was correct for accurate ordering