Jonny Mitchell Email & Phone Number

New Zealand

Throughout my employment with Amazon I gained strong experience in driving sales, team development, management, reporting and communication. I also gained an in-depth understanding of KPI’s, sales and conversion reports and how to analyze and deliver feedback to the team and Regional Managers, as well as liaising with head office in regards to more specific operations. Furthermore, I was responsible for all HR activities including the full recruitment process, developing employees, rostering and following disciplinary processes. A key focus was developing a high-performance sales culture and future leaders through coaching, live feedback, accountability and leading by example. Managed complex stock processing procedures and executed five stocktakes for the business.My first role with Amazon was managing the outlet in Dress-Smart. Additional roles during my time include six months managing Amazon Northlands during a mall and store refit, three months secondment as dual Store Manager for Amazon Outlet Dress-Smart and Quiksilver Outlet New Brighton and 5 months managing the South Island flagship Amazon in Westfield Riccarton. My last role with Boardriders was managing the Quiksilver Outlet in New Brighton. In addition to the day-to-day operations of these positions, I have executed managers' inductions, provided support and training to other managers and stores and completed multiple stock takes. Transitioned through a business integration of companies from the Billabong Group to Boardriders.

New Zealand

Store Manager for a family value clothing store, focusing on women, kids and baby clothing. Responsible for the day to day operations, Driving sales, stock to floor, recruitment and executing visual merchandising. Working in a fast paced environment I learned to balance driving sales and keeping a consistent flow of stock to the floor. Working in a department based business sharpened my report analysis skills through KPI, conversion and department based reports. Developed my training skills through training and providing live feedback on the floor.Sales - Driving a high-performance sales culture to hit targets and KPI’s. Team Management - Recruitment, training, coaching and feedback.Stock Control - processing high volume, stock requests, markdowns, faulties and stocktake.Point of Sale - float, banking, training, investigate and report variance and communicating IT issues.Visual Merchandising - Executing visual merchandising guidelines and working with clearance stock.

New Zealand

Primarily employed with Amazon as the store manager of the Amazon Outlet in Christchurch. Additional experience during this time included working six months as the store manager of Northland's Mall during Mall and store refit. More recently, a three-month secondment as dual store manager of both Quicksilver and Amazon outlet stores in Christchurch. This involved running two stores with sperate teams made up of six to ten direct reports. In addition, provided support and training to other managers and stores. Worked through a business integration from the Billabong Group to Boardriders. Throughout employment with Amazon gained strong experience in driving sales, team development, management reporting and communication. Gained an in-depth understanding of KPI’s, sales and conversion reports and how to analyses and deliver feedback to the team and the Regional Manager. Responsible for all HR activities including the full recruitment process, developing employees, rostering and following disciplinary processes. A key focus was developing a high-performance sales culture through coaching, life feedback, accountability and leading by example. Managed complex stock processing procedures and executed four stock takes for the business.

New Zealand

Store manager of a menswear store specializing in suits and accessories. Providing a consistent high level of customer service focusing on connection, suit fitting and product knowledge. Responsible for managing all day to day operations, duties include recruitment and training, stock control, visual merchandising, banking, time sheets and reporting. Provided additional support to sister store with stock and IT issues. Managed a full shop re-fit.Duties included:• Customer service - connect, purpose, fitting, complaints, wedding and group fittings. • Stock control - ordering, processing, pricing and stock checks. • Staff management - Recruitment, training and time sheets.• Store appearance - visual merchandising, cleanliness and general maintenance.• Point of sale - POS trouble shooting, float and banking.

40 Clarendon St. Dublin 2 Ireland

Owner operator of a core skate shop in Dublin city centre in Ireland. Initial set up included business plan, product acquisition and store fit out. Business traded just under three years with a max capacity of three direct reports. Responsible for all aspects of day to day running of a business including customer service, stock control, recruitment and training, visual merchandising, marketing, invoices, reporting, planning and accounts. Worked on building brand recognition and genuine customer connections to make a positive contribution to the Irish skate scene. Organized events and managed a skate team. Duties included:• Customer service - genuine, passionate and friendly service, brand and product knowledge, competitions, Charity fundraising and organizing events. • Stock control - acquisition, B2B relations, logistics, ordering, processing, pricing and stock checks. • Marketing - brand awareness, promotions, creating a home brand, managing a skate team to deliver promotional material. Creating a social media presence. • Operational - Registration and management of GST payments, all accounts, recording, reports and projections. Cash flow, cost control, suppliers and expenses.• Staff management - recruitment, training and development. • Store appearance - full store fit out, design and execution, visual merchandising, cleanliness and general maintenance.

Dublin

worked as a cashier and then as a trainee assistant manger. my responsibilities included taking and processing bets, opening and closing the shop, running the end of day, maintaining shop cleanliness, dealing with complaints and processing problem bets.

Bachelor Of Business In Entrepreneurship, Business

Leaving Certificate, 240 Points