🧩 Jonny Katz work email
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🧩 Jonny Katz personal email
🧩 Jonny Katz phone numbers
Results-driven senior manager overseeing strategy, business development, customer experience, emerging technologies, and martech operations. Actualizing company visions and turning them into profitable enterprises. Actively coordinating company goals, creating and implementing plans for the successful launch of new initiatives, and overseeing completion. Highly skilled at customer relationship management with over 15 years experience including masterminding CRM for eight offices worldwide and coordinating local office managers. Currently overseeing customer service and sales standards for two call centers in Las Vegas and India; establishing a new global call center for sales and customer service. Sourcing new technologies to stay on the cutting edge; coordinating internal IT infrastructure and managing outside consultancy handling company networks in five offices worldwide. Supervising iPhone, iPad, android app development, and design.Responsibility | Transparency | Measuring Actionable Data | Accountability | Meaningful Changes
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Vp Of Business OperationsPeerspotIsrael -
Senior Director Of Business OperationsPeerspot Jan 2023 - PresentNew York, Ny, Us- Managing a team responsible for over 55% of the company's revenue and developing and executing strategic plans to optimize business operations.- Streamlining workflows and reducing the technology systems required to meet revenue goals.- Collaborating with department heads to identify growth opportunities and improve the customer journey using data analysis and other strategic approaches.- Defining and measuring KPIs across teams- Fostering a culture of innovation and continuous improvement -
Director Of Customer Success OperationsPeerspot Jan 2022 - Mar 2023New York, Ny, Us- Led the Customer Insights Team and collaborated with stakeholders to analyze customer behavior and drive insights to improve customer success.- Serving as part of the Revenue Operations Leadership, working closely with sales, marketing, and customer success teams to drive alignment and execute revenue growth strategies.- Managing marketing ops enablement, including implementing and optimizing marketing automation tools to streamline workflows and improve conversion rates.- Enabling product-led growth (PLG) for our review platform and driving increased adoption and engagement through user-centric strategies and initiatives.- Created Salesforce dashboards and worked with the data analyst to create Tableau reports.
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Director Of Global OperationsRapaport Nov 2014 - Dec 2021New York, Ny, Us- Making everything work for everyone 😊- Leading Marketing and Sales Operations and Customer Success initiatives for Rapaport's 20,000+ customers.- Ensuring optimal customer experience within our global footprint- Responsible for 6 global office retention rates, sales, and day to day operations- Part of the executive team focusing on product strategy, goals, marketing, and product development- Implementing Salesforce and HubSpot within the organization- Business owner for the native RapNet mobile application for both Android and iOS- Helping companies such as Stripe and Intercom build Salesforce integrations -
Business Strategy And Product ManagerRapaport Dec 2010 - Dec 2021New York, Ny, Us- Direct Business development for RapNet - The Diamond Market.- Oversee two current Rapaport call centers in India and Las Vegas, assist in establishment and functioning of new customer service and sales centers.- Lead new corporate initiatives and product innovations.
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English Region Immigration ManagerThe Jewish Agency For Israel Jun 2006 - Dec 2010Jerusalem, Israel, IlIsraeli Immigration File Manager and Traveling Representative (Feb 2009 - Dec 2010)Director of English-Speaking Immigration Division (Sept 2007 - Feb 2009)Coordinator, English-Speaking Desk (Jan 2006 - Sept 2007)-Assisted in creation and management of online immigration portal allowing candidates to begin immigration process in real-time -Coordinated with Governmental Offices to ease the immigration process including the Interior Ministry and The National Insurance Institute of Israel-Served as a representative on various short term initiatives abroad, addressing the critical needs of Israeli government representatives and clients using salesforce.com-Combined strategic application of GCI’s business initiatives with performance assessments, meeting the needs of customers using tools such as click2talk and Witness -Coordinated with salesforce.com consultancy to revamp CRM process and tailor in accordance with the varying organizational demands. -
Sales And Customer Experience ManagerAol Jan 2003 - Jun 2006New York, Ny, Us-Enhanced sales performance for 150 departmental employees through leadership training, motivation strategies, tactical planning and presentations-Developed operating budget including employee wages and commissions for call center based on detailed forecasts -Monitored quality and effectiveness of services being provided-Devised sales and customer retention process and implemented it on AOL in-house CRM software (Merlin) -Achieved certification in Leading the AOL Way Leadership and Customer Care Development Program (MRM- membership relationship management)-Ensured that MRM process allowed staff to sell, manage and maintain customer satisfaction according to changing needs and improved customer retention rates
🧩 Jonny Katz Skills
🧩 Jonny Katz Education Details
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UnisaBusiness Administration And Management
Frequently Asked Questions about 🧩 Jonny Katz
What company does 🧩 Jonny Katz work for?
🧩 Jonny Katz works for Peerspot
What is 🧩 Jonny Katz's role at the current company?
🧩 Jonny Katz's current role is VP of Business Operations.
What is 🧩 Jonny Katz's email address?
🧩 Jonny Katz's email address is jo****@****nds.net
What is 🧩 Jonny Katz's direct phone number?
🧩 Jonny Katz's direct phone number is +9725434*****
What schools did 🧩 Jonny Katz attend?
🧩 Jonny Katz attended Unisa.
What are some of 🧩 Jonny Katz's interests?
🧩 Jonny Katz has interest in Education, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief, Health.
What skills is 🧩 Jonny Katz known for?
🧩 Jonny Katz has skills like Management, Business Development, Strategy, Crm, Marketing, Salesforce.com, Leadership, Sales, Project Management, Customer Service, Mobile Devices, Marketing Strategy.
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