Jonny Driver Email & Phone Number

Leeds, Gb

Leeds, England, United Kingdom

Leeds, England, United Kingdom

Starting the role in February 2023 I was introduced to an office environment, where I had previously worked in a face-to-face customer service role. Adapting to providing customer service over the phone and simultaneously managing administration roles on my desktop was a warmchallenge, which I adapted to quickly.Having daily targets in my day-to-day administration roles, while aiding customers in their queries, has helped to improve my multi-tasking skills and has been a rewarding role. Working in a small hub consisting of several customers, some of which have different procedures than my own customers, has helped to broaden my knowledge on the vehicle leasing industry. Being able to seek advice with my colleagues in order to give a “right first time” experience for the customer, which I believe is a key factor for improving customer satisfaction. On occasions where complaints are beginning to arise I have managed to actively reach out to the driver and discuss the issues, helping to resolve them before they escalate. In some instances where escalations are required I have discussed the next-steps with the driver and raised with detailed accounts of the events, providing comfort that this will be dealt with formally.

Bedale, England, United Kingdom

Working as part of a small team to deliver excellent customer service, by interacting with both recurring and new customers. Helping to answer customers' questions and ensuring they return to the store through meeting their individual needs. I have been given the opportunity and responsibility to manage the store and be a leader to my fellow colleagues. This includes dealing with customer issues in a more direct manner and using my initiative to resolve these without being able to rely on a senior employee. My most recent key responsibility has been payroll, in which I must ensure I follow the correct procedures to successfully pay the employees. Certain tasks require a limited and specific time-slot, where I have learnt through each shift the best possible method for completing these routines on time and to a professional standard.

Leeds, United Kingdom

Elected by the students of Leeds Trinity University as the LGBT* Officer for the 2015-16 academic year. Working to help other LGBT members and creating an environment where students can feel comfortable with themselves and meet other people who are similar.

Leeds, United Kingdom

As part of my role as a Student Ambassador I was expected to give tours of the campus and deliver talks on my experience at university. Thinking on my feet to resolve queries and aid visitors with specific demands they may have. Adjusting operations to suit guests with accessibility needs, religious requirements and general alterations, in order to influence an excellent experience for each individual person. Telephone communication skills were developed by talking with senior members of staff and contacting applicants during their application process or through clearing. I improved my presentation skills by delivering student-life talks with a small team, altering topics to suit a larger audience while ensuring the presentation felt personal to each member.Quickly assessing multiple scenarios and applicants in order to give them a personalised experience while they visit our University, giving them an accurate feel of what it is like to study at Leeds Trinity.

Leeds, United Kingdom

Participated in a six week work placement for my Level 4 studies. Job roles included operating a Sony EX1 Camera, Editing on Avid and Final Cut Pro X, interacting with various ages of the public and also working as part of a team.

Bachelor Of Arts (Ba), Film And Television Studies, 2:1

Activities and Societies: LGBT* Society (Officer 2015-2016)I have worked with other students to create a short film for my Level 5.

A Levels, Media Studies, Drama & Theatre Studies, Travel & Tourism, Geography (As Level), Media (B), Travel (B), Drama (C), As Geography (B)

Gcse, Including Maths, English And Science, A*-C

Maths, English Literature, English Language, Science (Core & Additional), Religious Studies, Drama, Leisure & Tourism, Geography, Art. All.