Jonny Rivera work email
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Jonny Rivera personal email
PROFESSIONAL SUMMARYStrategic Product & Portfolio owner with a progressive product and portfolio development and management background. Passionate about building and leading top-class global teams that improve client user experience and deliver best-in-class products. Highlights include:- Stellar communication and presentation skills that have improved stakeholder, team, and customer relationships-Extensive proven background in roadmap planning, change management, and improving client experience- Built, led, and mentored cross-functional teams with a focus on empowerment, inclusivity, and fostering a positive environment and culture- Consultative and pragmatic approach with C-Suite leaders in determining the best scalable and sustainable solutions based on goals and client needs
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Sr. Director Of ProductActivestateTampa, Fl, Us
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Platform LeadWellsync Feb 2024 - PresentTampa, Florida, Us- Lead a highly talented team of product managers across all product offerings> Work with discovery to bring new products to life end-to-end from the platform all the way to the ongoing patient maintenance lifecycle.> Prioritize key client, support, and sales requests as a team> Handle technical support escalations- Worked with development to unify product offerings under one platform- Function as a SME on high value sales calls -
Director, Customer Experience StrategyMalwarebytes Feb 2023 - Feb 2024Santa Clara, Ca, Us- Led crossfunctional teams focused on increasing retention, GRR, and CSAT> Helped identify leading indicators of retention both in and out of product> Created initiatives focused on improving those metrics> Resulted in positive YoY GRR growth.- Drove the creation of Security Advisor within the product console to help simplify the front-end experience and create a brand new experience for customers to interact with our product offerings. -
Senior Manager, Product StrategyMalwarebytes Jan 2022 - Feb 2023Santa Clara, Ca, Us- Launched strategic business plans for new products and features to bring to market> Resulting in: assisting the business pivot from a focus on enterprise to SMB and lower midmarket> Resulting in: a tightened focus on product offerings and increased overall marketability- Ran multiple critical strategic initiatives retention & CSAT improvement> Resulting in: significantly reduced support tickets on product-related issues> Resulting in: many support issues being eliminated as a result of the work- Built and led a team of product managers over the small / medium business lines and managed service providers (MSP) product portfolios - Promoted to Director
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Product ManagerMalwarebytes Apr 2021 - Jan 2022Santa Clara, Ca, Us- Owned the SMB product portfolio- Drove the GTM release for all feature updates and upgrades; this led to returning to releasing new products, which hadn't been done in multiple years prior- Directed multiple cross-functional agile development teams to support the features desired for the platform, resulting in new features to the product- Promoted to Senior Manager | Product Strategy
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Sr. Product ManagerMedialab 3D Solutions Nov 2019 - Apr 2021Tampa, Fl, Us- Responsible for new product development and implementation, including enhancements to existing products.- Oversaw company-wide initiatives and ensured adherence to quality and branding. - Helped create products used by national brands such as Whirlpool, Kohler, and Lennar. -
Lead Project ManagerMedialab 3D Solutions Jun 2019 - Nov 2019Tampa, Fl, Us
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Project ManagerMedialab 3D Solutions Nov 2015 - Jun 2019Tampa, Fl, Us-- Creating business requirements that ensure the client understands upfront exactly what the project will entail and its scope.-- Managing the relationship with the client throughout the project duration and acting as the main point of contact between client and Media Lab.-- Ensuring the services delivered by Media Lab conform to what has been contractually agreed upon and monitoring the delivery of those services against agreed schedule, quality, scope and budget.-- Managing resource planning and addressing resource performance issues.
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Account ManagerMedialab 3D Solutions Nov 2014 - Nov 2015Tampa, Fl, Us-- Manage production workflow-- Interface with clients-- Guide projects from start to completion as they touch various production teams
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Operations ManagerAlert Air Conditioning And Heating Sep 2013 - Oct 2014Oversaw all field and office personnel. Managed projects for the implementation of technology, process improvement, and marketing campaigns.
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Nextgen PastorLifepoint Community Church Apr 2011 - Aug 2013Manage 100+ volunteers on multiple teams, oversee 0-8th grade ministries that averaged over 400 in attendance on a given weekend, work on executive team helping in steering the direction of the church, help oversee multiple campus locations in relation to children's ministry. Over the first year saw a 50% increase in volunteer teams and a 25% increase in children's attendance.
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Property ClaimsUsaa Apr 2011 - May 2012San Antonio, Texas, UsProperty/Auto claims, phone interaction with insured, file management. -
Customer Relations SpecialistHenry Schein Jun 2010 - Apr 2011
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Youth And Music PastorChurch Of The Living Savior Dec 2008 - May 2010
Jonny Rivera Skills
Jonny Rivera Education Details
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SebtsBible/Biblical Studies -
Southeastern Baptist Theological SeminaryBible/Biblical Studies
Frequently Asked Questions about Jonny Rivera
What company does Jonny Rivera work for?
Jonny Rivera works for Activestate
What is Jonny Rivera's role at the current company?
Jonny Rivera's current role is Sr. Director of Product.
What is Jonny Rivera's email address?
Jonny Rivera's email address is jr****@****tes.org
What schools did Jonny Rivera attend?
Jonny Rivera attended Sebts, Southeastern Baptist Theological Seminary.
What skills is Jonny Rivera known for?
Jonny Rivera has skills like Management, Public Speaking, Microsoft Word, Process Improvement, Powerpoint, Advertising, Customer Service, Microsoft Excel, Public Relations, Project Management, Team Leadership, Social Media.
Who are Jonny Rivera's colleagues?
Jonny Rivera's colleagues are Ruining Song, Syaeful Anwar, Bob Youngquist, Damien Prystay, Darya N., Bella Pan, Peter Garcin.
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