- Facilitated the onboarding process for new employees and teaching them product knowledge and established SOPs- I managed all aspects of social media and marketing initiatives- Targeting campaigns for the effective use of the marketing budget and scrutinising impact for effectiveness- Writing and editing long-form articles for the website or coordinating with independent content producers- Maintained the product catalogue for the website, with thousands of daily visitors-… Show more - Facilitated the onboarding process for new employees and teaching them product knowledge and established SOPs- I managed all aspects of social media and marketing initiatives- Targeting campaigns for the effective use of the marketing budget and scrutinising impact for effectiveness- Writing and editing long-form articles for the website or coordinating with independent content producers- Maintained the product catalogue for the website, with thousands of daily visitors- Adding new products, editing images (Photoshop) and ensuring that relevant information was kept up-to-date- Managed internal IT systems, e.g., server, file management, and communication tools Show less

A wealth of practical knowledge gained working short-term for proptech startup Goodlord, including,- Dealt with a large number of clients daily, in a formal manner over the phone and email- Prioritised training clients on how to use the platform to reduce support volumes - Comprehension of Salesforce’s Desk and how to rapidly resolve highly technical cases - Gained a deep technical understanding of how internal software platform operated - Received positive… Show more A wealth of practical knowledge gained working short-term for proptech startup Goodlord, including,- Dealt with a large number of clients daily, in a formal manner over the phone and email- Prioritised training clients on how to use the platform to reduce support volumes - Comprehension of Salesforce’s Desk and how to rapidly resolve highly technical cases - Gained a deep technical understanding of how internal software platform operated - Received positive feedback on personal targets from management, as well as from clients, for problem-solving in a sufficient and timely manner Show less

Retail work was complemented with extra authority including: supervising a team, evaluating CVs and job applications, supervising/training staff and formulating financial reportsUnderstanding how an SMB retail business operates and motivating a team in achieving targets