Jonathan Jack Email & Phone Number

I am an experienced Program Manager with a strong background in managing complex processes and improving customer connectivity. Over my career, I have proactively managed nbn network availability, implemented streamlined order fulfillment processes, and increased the maturity of for multiple departments. My efforts in reducing invalid rollbacks have significantly enhanced customer experience and mitigated disconnection risks.In my role as a Recoverable Damages Coordinator, I served as the Product Owner for setting up the Damages team in Salesforce, automating the cost recovery process, and developing tools that saved significant manual work. These initiatives resulted in a substantial increase in recovered costs and improved team efficiency. My experience in developing automated systems and referral processes has enabled me to boost annual cost recovery and team productivity.As a Location Management Analyst, I implemented new processes for service activation and addressing, created tracking tools, and developed databases to enhance operational efficiency. My skills in problem-solving, analytical thinking, and team collaboration have been instrumental in managing complex projects and achieving business objectives. I have also led initiatives to document end-to-end processes, set new KPIs, and track team performance, which have contributed to the overall success of the department.Currently, as a Program Specialist, I have led numerous projects, including retrofitting pillars to improve FTTN stability, transitioning programs to new platforms, and automating customer communication. My role as a scrum master and Product Owner has seen me deliver key automations, resulting in significant cost savings. My expertise in project management, continuous process improvement, and stakeholder management has consistently driven successful outcomes and enhanced customer satisfaction. I am accountable for providing targeted support for across numerous on demand programs. This includes leading the IT delivery strategy for both Salesforce, Appian and Digital Website improvements.Outside of my work my passions include my wife Sarah and my two beautiful daughters Amity and Maisie to which I love coming home to. I am also a passionate running enthusiast having run multiple marathons across Australia and love volunteering as a pacer in multiple marathon events. There is no greater feeling than spurring on others in the final moments of a marathon and seeing them achieve their goals.