Jon O'Krainetz Email & Phone Number

Canada

801 11Th Ave Sw, Calgary, Ab, T2R 0E6

Edmonton, Canada Area

Built, launched and maintained eCommerce business for 21 monthsBudgeted sales at $500,000 in first year and exceeded budget by 30% ($150,000)Created procedures for fulfillment of orders and creation of productSelected, hired and trained 8 new staff for various roles in eCommerceCreated and maintained website productsUtilized cross selling items and SEO in eCommerce productsDeveloped category structure for website to display 10,000+ products from bikes, hockey, baseball,apparel, footwear and all other 29 sports sold by United CycleEstablished shipping policies & consumer rates for websiteNegotiated shipping rates with vendorsCreated and implemented supplier direct ordering processesResponded to 100+ customer inquiries per day including order prep, phone calls, email inquiries and eCommerce shipping creation and/or inquiries

Edmonton, Canada Area

Developed budgets for hours, wages, sales and open to buyDrove online sales via PinkBike classified ads from $0-$65,000 in year 1, $200,000 in year 2Provided direction for buyer in inventory management, open to buy, aging inventory, seasonal product bookings and product selectionReduced yearly shrinkage from $25,000 to $12,000 in Parts DeptCoordinated hiring, discipline, annual performance appraisals, scheduling and development of staffSuccessfully cross-trained 12 staff from Service to Parts departments maximizing efficiency of hoursDirected the development, implementation and training of two new work order systems

Edmonton, Ab

Developed budgets for hours, wages and salesReduced hours from 45,000 to 32,000 over 2 year period while continuing to meet sales, assembly and PDI budgetsCreated comprehensive training manuals utilizing NAIT module based systems in order to train more effectively to higher standardsReduced time to assemble average bicycle from 75 min to 45 minCoordinated hiring, discipline, annual performance appraisals, scheduling and development of up to 45 part and full time staff members

Edmonton, Ab

Provided leadership to all bicycle mechanicsLed service writing team with all customer work orders and interactionsPerformed assembly, repair and warranty work to all types of bicyclesScheduled staff according to budgeted hours in assembly, repair and service writingScheduled mechanical time for customer work, assembly, warranty and service writingDelegated work orders to mechanics and ensured daily work load was completed

Assembled, repaired and performed warranty work to all types of bicyclesSold merchandise with full cash functionalityOpened and closed storeProvided exceptional customer service

Abbottsford, Bc

Assembled and repaired all types of bicycles.

Crossfit Level 1 Trainer

Intensive 2 day course based on teaching and correcting fundamental Crossfit movements.

Becoming A Master Instructor, Adult Learning

Intensive 2 day program on developing and teaching NAIT module based adult learning programs. NAIT

High School Diploma