Jon P. Orum Email & Phone Number

Columbus, Ohio, Us

The Director of Operations is responsible for driving profitability and customer satisfaction through the effective management of people, processes and technology in the ordering, installation, and servicing of our products. Leveraging supplying chain and field force management best practices. *Ensures that the Organization meets its net profit and net installed revenue goals, while keeping a diligent eye on delivering a customer experience worthy of a 5-Star review.*Responsible for driving profitability and customer satisfaction through the effective management of people, processes and technology in the ordering, installation, and servicing of our products. Leveraging supplying chain and field force management best practices*Establish a culture of collaboration and alignment between various production and service areas to ensure that all profit, project cycle time and customer satisfaction objectives are met*Setting the strategic direction for the organization’s optimal operational model and lead the execution of that vision*Lead the Audit/Order Department in the error-free procurement of materials for each job within established cycle-time thresholds*Lead the Installation Department in the development of warehouse and crew management practices*Create and operate crew training programs to maintain adequate labor force to meet installation demands*Lead the Service Organization to deliver a 5-Star Customer Experience, ensuring all warrantied services are provided in a timely manner and within company cost structure thresholds

Columbus, Ohio, Us

Single point of contact for the management and execution of assigned projects. Defines, plans, directs, guides, staffs, budgets, schedules, tracks, communicates, implements, and assess the execution of assigned projects. Manages project risk by identifying, analyzing, and mitigating risks.Project Assignments include:- New Customer Startups- Application Enhancement Projects- IT Infrastructure Projects- Facility Construction- Process Improvement

Peachtree City, Georgia, Us

Peachtree City, Georgia, Us

Cedar Rapids, Ia, Us

The National Sales Manager – Final Mile is responsible for growing territory revenue for our Final Mile Residential and Commercial products. This individual will be responsible for achieving established sales revenue, margin and net operating income objectives. Essential Duties and Responsibilities: ★Identify Residential (eCommerce) and Commercial (Project Logistics) Final Mile prospects and target accounts through a structured market identification process★Solicit business through direct sales efforts cold calling, email, social media (Linkedin) and customer engagements★Achieve established revenue, margin and net operating income goalsMaintain and grow territory portfolio revenue through Strategic Account Management (account penetration)★Develop unique presentations geared toward specific opportunities★Lead the RFI and RFP process by collaborating with the operational business owners, solutions design team, contracts – legal and the pricing group★Lead Customer business reviews monthly, quarterly or annually

In this role, I recruit top talent through strategic staffing initiatives and provide ongoing coaching and training in leadership and technical skills to better serve key clients. I collaborate with other executives to develop long and short-term strategic plans aligned with company mission, growth objectives, and business development goals and assist the CFO with financial projections and budgeting while auditing billing and invoicing processes. In addition, I oversee customer portfolio management, handle DOT oversight and compliance, and manage fleet operations for the entire enterprise.Some key accomplishments are: ★Securing three anchor accounts worth approximately $3M, resulting in increasing total revenue 40%.★Boosting efficiency and accuracy by spearheading the large-scale implementation of a new field management operating platform and rebuilding the entire routing and customer tracking system.★Driving business development by directing a go-to market plan for the sales program to maximize revenue. ★Increasing fleet 30% and reducing cycle times 40% by installing dispatch track and incorporating technology and automation to enterprise systems and processes.★Developing and implementing numerous complex solutions to resolve customer needs while training and mentoring staff to use effective leadership principles to enhance business processes.

Columbus, Ohio, Us

In this position, I led the franchise operations leadership team to support sales and growth objectives for the multi-brand franchise community of Sears franchise owners. This included annual planning aligned with operational and organizational goals and driving continuous improvements. I ensured franchise groups met contractual operational standards including all licenses and business requirements and handled recruitment, performance valuations, and disciplinary actions, as well as other Human Resources policies and programs. Some key achievements are: ★Increasing sales 30% by implementing a sales program with a franchise system and boosted ticket averages within the division 25%. ★Driving business growth by collaborating with the marketing director to conduct competitor analysis, evaluate consumer trends, and develop targeted marketing plans. ★Optimizing productivity and performance by providing ongoing coaching and mentoring, career development, and leadership training to franchise operations managers. ★Improving IT operations by establishing technical priorities and standards within all branches and franchises. ★Maximizing customer loyalty and retention and optimizing key performance metrics by utilizing customer satisfaction reports to analyze service quality. ★Enhancing interdepartmental communications to mitigate issues and resolve escalations. Responsible for the technical and operational support of 90 franchise owners and 148 territories.

Chicago, Il, Us

In this role, I managed regional, district, and local operating teams to drive operational excellence in carrier street performance for over 30 MDOs with in excess of 300 Delivery Teams performing 1.2MM Customer Deliveries annually. Provides carrier financial oversight, planning and management for a $70MM carrier expense within a Sears Home Delivery Region. Some highlights are: ★ Improving service levels while achieving a 20% cost reduction and being recognized as a national leader in service and provider retention.★ Resolving contractual issues and disputes with 3rd party affiliates to ensure mutually beneficial partnerships between Sears and service providers.★ Driving business expansion by sourcing and qualifying potential new carriers and partners, in accordance with compliance requirements.★ Enhancing communications as a liaison among account managers, RGM, RCMs, Winter Park PA team, and order management.