Jonathan Scott Email & Phone Number

Christchurch, NZ

Christchurch

General Desktop support to internal staff, computer and software deployment, phone deployment and setup, fault finding, and general assistance where required.

Christchurch

General Desktop support to internal staff, computer and software deployment, phone deployment and setup, fault finding, and general assistance where required.

Diagnosed faults, Hardware & software installs, general service desk phone support, backups of servers, New user requests, PABX support.

• Responsibilities
• Computer support – general repairs and servicing of computers, including fault finding, problem solving, network servicing and upgrades.
• Administration – Daily accounting and cash flow reports, weekly and monthly reports.Achievements
• Implemented a number of computer based software procedures for better accurate record keeping of payroll & accounts.
• Designed a spreadsheet for more accurate commission calculating, saving several hours per month.

• Responsibilities
• Computer support – general repairs and servicing of computers, including fault finding, problem solving, network setups and upgrades.
• Customer service – enquires and phone support.
• Administration – maintaining database records and paperwork, weekly and monthly reports as well as providing training on policies and procedures for new technical support staff.Achievements
• Created a number of reports for the Tech Support department database program, saving time and money.
• Setup a tech support department in a new store in Invercargill.

• Responsibilities
• Sales – retail sales, phone enquiries, quotes, stocktaking and general office work.
• Customer service – enquires and phone support.
• Relay – refitting the Business Machines departments to new plans for a number of stores around the South Island.Achievements
• Developed a program to auto shutdown computers at specific times depending on the day, saving time and power.
• Created a stock ordering spreadsheet that decreased the time required to order stock by half.

• Responsibilities
• Sales – retail sales, phone enquiries, quotes, stocktake and general office work
• Computer support – fault finding and problem solving, repairs, system software and set-up, upgrades
• Customer service – enquires and phone supportAchievements
• Designed a web page that sped up the sourcing of information and frequently used documents providing regular updates
• Built strong customer relations resulting in management of a business account and their on-going business

Education record

Diploma, Computer Networking

Education record

Education record

NZCE Year 1 and Introductory Year Secondary Schooling: