Jonothon S. Email & Phone Number

Decatur, Ga, Us

Duluth, Georgia, United States

Monitor and ensure staff maintain accurate patients and program related records on the services and activities in funder assigned and agency required designated database to meet reporting and documentation requirements.Responsible for ensuring the program operates within services quota established; adapt strategies in changing environment to meet 100% of target goal.Ensure that issues/concerns encountered or raised at/by the patients are resolved; to ensure smooth operation of the program, including troubleshoot any crisis with patients and/or care team.Collects, prepares, and reports of services and activities completed in a timely manner to internal and external entities, as required. Perform quality assurance and quality improvement activities.

Atlanta Metropolitan Area

Atlanta, Georgia, United States

Address technical application challenges connecting lines of communication, maintaining an above 85% appointment setting rate for the nation’s largest LGBT business resource advertising company in the nation.Connected with large and small corporations and various nonprofit and for-profit companies across 8 U.S. cities to set appointments surrounding education on Gayborhood's services.Managed 100% of documentation of sales activities through a company-based database

Atlanta, Ga

Maintained a 98% customer satisfaction rate while fielding calls from roughly 240 customers on a weekly basis with questions/issues centered around customer package distribution, membership policy disputes, payments changes, and technical difficultiesProvided quality service by creating a pleasant environment for customers to voice complaints to properly assess, conclude, and troubleshoot issues customers experienced to ensure a quality experience and repeat business for Amazon.

Lawrenceville, Georgia

Designed time efficient and cost saving distribution routes while factoring external factors to safely transport auto parts to multiple car dealerships in the greater Metro Atlanta areaSuccessfully upkept distribution work flow by simultaneously managing employee and vehicle availability, labor, and vehicles needs, time, and mileage needs for each route, and consolidating shipments when making decisions