Jon Pollard Email & Phone Number

London, Gb

London, England, United Kingdom

London, United Kingdom

Working across RAPP's client base, particularly with Healthcare and Technology clients, to define creative solutions designed to deliver maximum benefit and value. Acting as the translation/liaison point between client technical and marketing teams and the agency to ensure clarity in direction and accuracy of execution of complex ecosystem projects.I'm particularly focused on Customer Experience and Engagement Strategy, looking at the entire customer lifecycle and brands' ability to connect with their customers at every stage and touchpoint of their shared journey. Also providing consultancy in service design, technology evaluation and implementation, digital platforms and solutions, and process enhancement based on my substantial experience across multiple clients and agencies.

London, United Kingdom

Consulting in digital strategy and delivery for a number of agency and client businesses.Helping clarify technologies and best-fit solutions, develop meaningful messages for B2B and technology clients in particular and define solutions that actually deliver results, then where required running the process to make them happen.All the good stuff, basically.

(Rebranded Bluemoon Marketing)The founders of BrocklebankPenn are impressed by real results, driven by brilliant thinking. So while we are proud of the work we produce, we are equally proud of the thinking that has led to those great results and killer ideas.Working with clients across multiple verticals and geographies I built global digital strategies incorporating web, email, mobile, social and content channels; translating business and customer needs into working and workable strategies and then overseeing their delivery either directly or with other client partners. Key client verticals included consumer electronics and accessories, finance/fintech, and education.Extensive experience in both planning solutions and ensuring delivery is a valuable combination to put at a client's disposal.

London, United Kingdom

See BrocklebankPenn above.

Working with businesses developing their own strategies, as well as with a couple of agencies and service businesses to help extend/enhance their offering in the digital space.

Initially responsible for building an in-house digital capability and developing the digital business for Gyro's UK head office, I moved on to be responsible for digital across an international network of seventeen offices.During my time at Gyro I worked with clients across the network to develop digital communications strategies, define workable, measurable solutions, and integrate offline and online activity to best effect.At the same time I built and led an international team of digital staff which generated continually-increasing revenue and additional business opportunities throughout the network.My time at Gyro included extensive periods supporting and based in offices around the network, including two years based in San Francisco.

London, United Kingdom

Having founded the business, I worked with a small team to create a dedicated digital studio with a working ethic to 'do the right thing'; for our clients, for their customers, for our team, and for society at large.We developed innovative, creative, measurably effective solutions for clients as diverse as the UK's Financial Services Authority, Universal Music Group, and TXU Energi, and enjoyed a 100% client retention rate as a result.

London And Manchester

Working across primarily factual series, including Radio 5 Live magazine news programme The Other Side of Midnight, The Small Business Programme for BBC2 and the personal finance series Pound For Pound (also BBC2) among a number of others, I oversaw the planning and creation of content, ran production teams and produced live programmes in the studio.During this time I also became involved in the BBC's early digital initiatives and produced content for programme-related websites as the corporation began adding digital aspects to its production activity.

London, United Kingdom

Having joined BA as a graduate and completed the business' general management graduate programme, I spent most of my time in there as a Customer Service Co-Ordinator at Heathrow Airport. Running a team of Customer Service Agents through team-leading Customer Service Supervisors I was responsible for overseeing the quality of service delivery for the third party airlines which BA supported at Heathrow's Terminal Three. I also spent time working with corporate training teams and helped deliver training initiatives, and spent time working with the airline's Relationship Marketing team.

Ba, English Language And Literature

Batchelor Of Arts, English And Linguistics