Epic Analyst
Current- Providing ongoing support and troubleshooting to end-users, resolving issues, and optimizing system performance.
- Worked closely with project managers to plan and execute system upgrades, departmental build enhancements, and new feature implementations.
- Implemented open and direct scheduling as well as decision tree scheduling.
- Configured and customized Epic cadence module to align with organizational requirements, including creating templates, setting up appointment rules, and defining scheduling templates.
- Responsible for providing business and technical solutions to the IT department.
- Implementing onboarding practices while providing technological upgrades and design reviews.