As a Learning Lead at Commonwealth Bank, I bring to life the skilling strategy within the organization and partner with the business to deliver exceptional customer service for our customers. I have over 10 years of experience in learning and development, consulting, coaching, and sales in the financial services industry.My core competencies include designing and facilitating learning solutions, leading and mentoring learning teams, measuring learning effectiveness, and applying emotional intelligence in the workplace. I am certified in EQ-i 2.0 and EQ360, and I use these tools to enhance the performance and well-being of myself and others. My mission is to empower people to learn, grow, and thrive in their roles and careers.