• Appointed to strategic role with a global travel company, operating in 55 countries, $28bn revenues• Supported the Chief Information Office in transforming levels of service, delivered post-separation• Key member of a three man team, defining the Target Operating Model (TOM) for the department• Full accountability for management of the departmental budget, organisation design & recruitment• Utilised ITIL-based processes for prioritisation and goal setting, delivering improved service levels• Delivery of a project portfolio in the APAC region, overseeing project delivery & engaging with users• Revised and re-launched the Project Management Office (PMO) supporting future project delivery• Effectively re-worked the project approval and governance processes, tools, templates & reporting

• Separated and rationalised technology infrastructure & platforms, facilitating organisational sale• Appointed to role following acquisition by CWT of a portfolio of 50+ companies without integration• Drove the stalled $57m programme to consolidate & rationalise the IT estate, using agile tools• Decommissioned legacy data centre environments & 3rd party services, saving over $10m+ p.a.• Created a global operational capability, adopting ITIL processes & training, improving service levels• Successfully migrated 22,000 users globally to a new end user IT environment, supporting change• Designed, built & took to operation a state-of-the-art, virtualised data centre, using VMware & Citrix• Received recognition for success, presented with CEO award for on-time and under budget delivery

Responsible for driving business transformation within a multi-channel healthcare sector business• Key member of the Board of Directors, reporting to MD of a £250m retail pharmaceutical business• Defined a Target Operating Model (TOM) for the clinical retail environment, including stock control• Agreed business cases and prioritisation for a portfolio of projects, delivered using PRINCE2 tools• Leadership and management of a multi-functional team of both IT, technical & business resources• Ensured compliance within a highly-regulated environment – including GPhC, MHRC and CQC• Delivered digital case management (via SaaS CRM), supporting Multiple Sclerosis & Oncology care• Secured acceptance for an outsourcing strategy, identifying £1.5m+ in cost savings across logistics

• Appointed by Board of Directors to drive transformation and stabilisation of underperforming IT team• Definition & execution of an IT strategy and technology roadmap, aligned to 3-year business plans• Transformed service levels via the adoption of a pragmatic ITIL process, restructuring core teams• Evaluated and addressed technical issues in the Dynamics ERP deployment, working with vendor• Dramatically improved core services via a Cisco IP phone system, integrated with Dynamics ERP• Successfully improved reliability & reduced costs via virtualisation based on VMware & NetApp NAS

Responsible for driving a technical programme to replace BUPA’s obsolete technology stack and IT• Appointed to programme leadership role to deliver a technology refresh within a £2bn+ business• Rationalisation and consolidation of business front and back office functions into a single function • Leadership, management and motivation of 140+ resources from 7 vendor organisations & partners• Full budgetary management responsibility for spend of £17m, including budget controls & schedules• Successfully built a bespoke CRM solution with 7m+ lines of .net code, supporting over 2500 users• Established 2 data centre environments with associated infrastructure, including Oracle & VMware

Responsible for all aspects of programme delivery, supporting new product launches into the market• Appointed as Director of Programmes to deliver technical components of the Voice (VoIP) & IPTV launch• Delivered a refresh of core Sales to Cash processes, working with the Italian-based programmes team

•Responsible for application delivery, technology solutions and legacy billing system consolidation• Focused on delivery of service covering Sale to Cash globally, controlling an annual budget of £18m+• Definition & execution of IT strategies and release plans (via SDLC) for the primary business functions• Leadership of a multi-functional team of 140+ staff, with a portfolio of multiple vendors and providers• Utilised technologies including Siebel CRM, Billing, Assure (Remedy), and SAP-based ERP / Finance• Developed a billing strategy for the business, rationalising the billing landscape from 32 to 8 solutions

Responsible for all aspects of programme management and delivery, deploying enhanced solutions• Focused on delivery of a technical platform capability to support Sale to Cash (CRM) business process• Supplier & vendor management, driving efficiency savings and measuring service performance & KPIs• Deployment of solutions to underpin the re-launched internet business, covering all IP & data products• Led integration & rationalisation of multiple legacy network and systems during system migration phase

• Delivered the technical capability to Integrate 17 acquired ISPs reducing the product portfolio from 89 national products to 5 international products.

FIRST TELECOM Plc Head of Development 1999 - 2001KENAN SYSTEMS Corp Programme Manager 1996 - 1999PA CONCULTING GROUP Senior Consultant 1992 - 1996BAe SEMA Project Manager 1988 - 1992SIGMEX System Programmer 1986 - 1988RACAL Marine Systems Programmer 1984 - 1986NESTLE Programmer 1982 - 1983