I currently work for YBS as a Senior Technical Analyst on the VMware & Windows Server Team. I am responsible for the installation, configuration, and support of all Production, Test, and Development environments. As well as the ‘Business as Usual’ elements of my job, I also act as Technical Lead on a variety of IT Service Delivery (ITSD) projects. As such, I get fully involved with the specification, design and implementation of new systems and services – liaising with third party companies contracted by YBS where necessary. My main tasks and responsibilities include:• Support of the YBS Wintel and VMware estate• Technical Lead on ITSD Projects• Management and configuration of the YBS VMware Infrastructure• Building and configuring Servers, both Physical and Virtual• Installation & decommissioning of HP Racks and rack-mounted Servers• Patching of Physical Servers – Ethernet/10GB/Fibre• Monitoring and support of HP Servers – rack-mounted and Blades – logging incidents with HP where necessary• Writing technical documentation, including System Overviews, Operational Procedures, and Knowledgebase Articles• Raising and progressing Change Requests effectively to minimise business impact• Raising and progressing Incidents through to resolution• Participating in the on-call rota – currently two weeks in four• Involvement in Disaster Recovery simulations and testsCore Technologies include:• VMware vSphere 5.1 & 5.5• Windows Server 2000, 2003, 2008• HP ProLiant, rack-mounted and Blade Servers, to 8th Generation• Symantec NetBackup – including agentless backup for Virtual Machines• Symantec Endpoint Protection Anti-Virus• Microsoft Windows Server Update Services (WSUS)• Cisco and HP Switches – Ethernet and Fibre

I worked for Civica as a Senior Technical Analyst. My team was responsible for the provision, support, and maintenance of Customer Implementations hosted on our vSphere 4 Virtual Infrastructure. We hosted around 35 customers on over 400 Virtual Machines. Our Primary Site consisted of 6 ESX 4.0 Servers running on HP ProLiant BL680 Blades. These ran a single DRS/HA Cluster. We had in excess of 140 Virtual Networks and 80 Datastores hosted on our Compellent SAN (Fibre Channel). Our slightly smaller Secondary Site hosted the Disaster Recovery Infrastructure, utilising a combination of SRM and manual DR procedures. I personally deployed a number of our Customer Implementations using Design Documents produced by my own team and the Senior Architects collaboratively. I provisioned the Datastores, Virtual Networks, and Virtual Machines. Many of these Solutions were based on Citrix XenApp 5/6.5 on Windows 2008 Servers. I built and configured the full Windows Domain provision, as well as the XenApp Servers, Web Interfaces, Citrix Secure Gateways, SQL Servers, etc. I published bespoke and specialist Applications using VBScripting to set up the user and Application environment. Along with the provisioning tasks, I was also responsible for the on-going monitoring, securing, and patching of the Virtual Infrastructure and Virtual Machines, as well as building Virtual Machine Templates and producing accurate documentation.

I joined BT Global Services as a Platform Engineer. I worked within a small Platform Team, provisioning and supporting custom ICT solutions for a number of high-profile customers. My tasks included:• Server Builds – Windows Server 2003 on Dell & HP Servers/Blades.• Ongoing 2nd and 3rd line support of Servers and other Platform Hardware.• Remote support – Terminal Services, Citrix, Remote Lights-Out.• Managing faults, and liaising with Hardware Vendors such as HP, Dell, NetApp, etc, for support of their products.• Configuration and maintenance of SANs – NetApp Filers & HP Modular Storage Arrays (MSA1000).• System monitoring and patching – WSUS, MOM, SMS, Nagios/OpsView• Working with the Network, Database, and Application Teams to provide a complete ICT service to the customers, adhering to ITIL best practices.• Administration of Active Directory, DHCP, DNS – MMC, Batch Files, Scripting.• Managing Anti-Virus and Backups – McAfee EPO, Symantec Backup Exec.• Disaster Recovery Planning and Testing – executing planned failovers.• Contributing to the design and implementation of ICT solutions for in-house systems, and external customers.I designed and implemented a VMware Infrastructure solution for a Test Environment for one of our customers. The solution incorporated 2 ESX Servers running a number Virtual Machines each. Microsoft Exchange and SQL Servers were clustered across the 2 ESX Hosts. Shared storage was provided by Fibre Channel SAN, making clustering possible. The Test Environment was often used for failover testing of the clusters in the event of a disaster.

I joined Capgemini as a Graduate, and I performed a number of roles including Functional System Tester, Project Management Office, and Developer. During this time, I developed key soft skills, such as:• Communication – gained through formal and informal meetings with requirements and development teams.• Team working – gained through working in a various teams with strong interdependencies.Technically, I developed skills in:• Software Testing – Writing and executing test cases and scripts.• Software Development – Developing ‘Portlets’ for the Clarity ERP Tool.

I worked within a small team of three technicians, under the guidance of the Network Manager. The team was responsible for the day-to-day running of the school’s large computer network, including:• Administration of the central file server.• Maintaining regular backups.• Administration of the Mail, Web, & Proxy Servers.• 1st & 2nd line support to users of the network via the usual channels of email, telephone, & on-site support where necessary.• Capacity planning and procurement of new hardware.• Asset Management activities – Asset Navigator was used to control the school’s hardware and software assets.During my time at the school, I was responsible for a large Laptop rollout. I prepared the Laptops, built a ‘Gold-Build’ Windows XP image, and then deployed the image to the Laptops over the network using Novell ZENworks Imaging software. The deployment was a success and it gave me good experience of large Desktop rollouts.

Whilst travelling in Australia, I worked in Sydney processing orders for Mobile Phone contracts at Vodafone.