Database administration (SQL), EAM (Enterprise Asset Management) System admin, SharePoint admin, Power Automate development, Power BI admin, learning Power App development.

SaaS Administration and subject matter expert for the TalentLMS Learning Management System including maintenance, account provisioning, access, user permissions, and deploying HTML, CSS, and JavaScript updates.Business process development and improvement, implementing automation using M365 Forms, SharePoint, Teams, and Power Automate. Training colleagues on the use of M365 and advocating the use of M365 tools where appropriate. Using Agile methodologies to lead on team projects and drive project success.Project Examples:Managed and delivered the implementation of LMS instances for Clients using the TalentLMS SaaS product. This included gathering requirements, configuring users, learning content and pathways, reports, branding, and training administrators and instructors.Using Power Automate, Forms, Excel, and SharePoint lists I developed and deployed a bespoke "Time off in Lieu" approval and logging system, to reduce time effort and resource requirements.Built automated questionnaires using M365 to help the Projects Team gather client requirements, notify clients, and store requirements centrally. Automated other team task reminders using Teams and Power Automate.Led training for colleagues on the use of Teams, Visio, SharePoint, and other M365 productivity tools.Authored, edited, and proofread user guides for Microsoft applications and other software. Led team “Lessons learnt” sessions and established a review/quality control process with documentation.

Authoring, editing, and proofreading user guides for Microsoft applications and other software.System Administration of TalentLMS Learning Management System including maintenance, account provisioning, access, user permissions, and deploying HTML, CSS, and JavaScript updates.Business process development and improvement. Implementing Power Automate flows to help automate team tasks.Using Agile methodologies to drive project success within the team, using Jira to manage work stack.

1st line IT Support, incident response and request fulfillment focusing on delivering excellent customer service. Working with and supporting Windows 7, Windows 10, Office365, Sharepoint, Active Directory, Exchange, PaperCut system, and others.During this time I created a departmental SharePoint site for better collaborative working and delivered software training on productivity best practices. I also created and curated video training material for on boarding staff and students.

Team Leader for the Service Desk/Delivery team during a time of transition.

Data collection, analysis and reporting, working with Excel and Microsoft Power BI.Web content production and editing working with Drupal.

● Greeted clients, took an active role in assisting with Open day events.● Coordinated front of house registry and other administrative duties.● Advised public on services and products available.

-Acoustic, Bass, Classical and Electric Guitar-Tutoring all ages-One to one sessions

-Cleaning-Furniture removal-Front of house/table waiting-Mail sorting

-Reception and customer services-Radio Communications-Co-ordinating non-emergency ambulances