• Business Relationship Management: Collaborates and partners with the business to enable andsupport strategic programs and projects. Manages business expectations and alignment tobusiness requirements. Assumes accountability for all aspects of IT planning and delivery.Provides ongoing feedback to continuously improve the IT operating model.• Business Process and Technology Strategist: Defines the technology strategy for Quality inalignment with strategic business goals and objectives. Understands their ‘market’, the leadingtechnology providers and how to apply the appropriate technology. Develop a business aligned ITstrategy and roadmap that addresses operational contingencies. Identifies technologyopportunities to address process ‘pain points’, enable leading practices and technology-enabledimprovement opportunities. Builds business case for implementation IT initiatives. Creates andowns appropriate business-aligned implementation plans, roadmaps – timelines, ownership roles,milestones, etc.• Portfolio Advisor: Defines (in partnership with the business) IT priorities for the business andassociated technology investments. Manage IT portfolio for the assigned business functionsincluding portfolio creation, IT budget forecast and be accountable for financial outcomes.Understand business strategic goals and objectives. Inform and influence business strategiesbringing current knowledge and future vision of technology and systems for competitiveadvantage.

• Trusted advisor in Life Science Lab Systems to top Pharma companies o Provide Strategic advice and guidance on system upgrades, replacements and integrations o Lead teams upgrading, replacing and integrating, ELN, LIMS, CDS, SDSM and MES systems o Lead teams providing Enterprise Lab system assessments

•PMO Established a PMO from scratch and provided seasoned leadership to the technical operations staff.•IT Data Architect - Coordinated with executive stakeholders from both business and IT to manage define business case, requirements, budgets, and implementation strategies. •IT Global System Strategic Plan. - Conducted a complete end to end assessment of IT systems and define a strategic roadmap to help achieve IT objectives. •Global Quality Function Optimization - Conducted a complete end to end assessment of Quality function integration across facilities (system and processes). •Data Integrity Assessment. Conduct Data Integrity audit of IT systems. •Global Quality Systems staff reorganization and modeling - Led team responsible for identifying current taxonomy and help define a new global organizational structure that will help them improve performance and reduce cost of the Global Quality Services group. •Change Management process evaluation and audit - Review all client SOP’s and workflows around change management, interview key stakeholders and identify areas for improvement. •Strategic Global Laboratory Blueprint Design - Led the best in class process design for end-to-end Quality Control Lab testing for Commercial products. System design included LIMS, ELN, CDS, Instruments, and SDMS. •Quality Control Testing and Product Supply Process Improvement and Lab Information Management System (LIMS) Implementation for a Biotechnology Company. •Enterprise Laboratory Strategy, Roadmap and Operating Model for a Global Pharma company. Project lead for an end-to-end process analysis and redesign for all GMP product labs worldwide •Enterprise Operating Model - Project lead for an end-to-end process analysis and redesign for enterprise support organization. Review current support model and change management process and identified areas for streamlining and improvement.

• Program Manager for gloabal R&D lab and quality systems for a fortune 100 company. The assessment included evaluating all systems used by R&D and making recommendations on consolidating, and improving usage of all systems. Key deliverables of assessmento Business Capabilities Maps o Business Process Maps o 5-year IT roadmapo Vendor Market Analysis of best in class systems to help drive Lab efficiency. • Cultivate and manage strong business relationships with stakeholders to ensure high levels of service and response time, while driving the overall success of technical strategies. • Provide guidance and advice to Client business sectors on technology matters. • Senior Project Manager for implementation of Material Properties Database for modeling and simulation group for fortune 100 company • Senior Project Manager for Laboratory Information System (LIMS) for government agency

Innovative executive with an extensive record of achievement, focused on improving productivity within organizations through process optimization, organization redesign, and the use of innovative technologies. Proven leader capable of quickly adapting to changing business environments. Motivated by working in a dynamic environment while delivering innovated solutions to achieve business value.

• Worked with Executive Leadership, Business Partners, and Solution Delivery to prioritize, monetize and govern delivery of a diverse portfolio of projects and programs globally for PR&D and Pre-Clinical labs. Developed budgetary estimates for planned initiatives included in annual project budgets and managed project forecast including adjustments required for global cost-cutting measures which negatively affected available budget, mid-year.• Responsible for managing a $20M annual portfolio budget for a large-scale suite of Life Science IT products, processing critical transactions daily. Accountable for project prioritization, capacity and infrastructure planning, balanced portfolio mix, and monthly results reporting to the senior executive team. • Provided portfolio project and program status, reviewed new proposal requests and future project forecast across PR&D, QC, Pre-Clinical and Regularity initiatives globally and within North American roadmap, including total forecast and any resource constraints so that Global and Country Executive Leadership could make key decisions.• Facilitated between PR&D, QC, Pre-Clinical and Regularity program managers and local country management to ensure alignment across global, local, legal, and regulatory initiatives.• Participated in joint design sessions to develop the local portfolio management processes as part of global Everest transformation.• Part of a PMO leadership team that ensured IT roadmap delivery was on time and within budget.

Governed company-wide IT implementation, administration, and support organizations to ensure the availability, operability, and stability of systems across multiple sites.Procured and implemented new technologies to achieve improved business and system performance, customer service, and align IT with mission-critical business goals.Supervised the development, implementation, and support of distributed technologies, balancing business unit needs, corporate enterprise, and shareholder value in managed Quality Control & Assurance services.Collaborated with other senior managers in Informatics to develop and implement Software Development Life Cycle (SDLC) standards, procedures, and documentation.Established departmental strategies and objectives, assigned work, managed performance, complete technology development initiatives on time, and ensured compliance with IT governance policies.Managed the development and implementation of various lab and pre-clinical systems including: Assay Explorer, Chembio, Discovery Studio, Empower, IDBS e-Workbook, Labware LIMS, Material Studio, Nonmem, SIMCYP, SmartLab, TotalChrome, and Watson LIMS.

Managed multi-tier support of a Windows, Novell, and Mac OS environment; directed, scheduling, call tracking, and performed operational staffing and management aligned with two-year technology development and support strategies.

Lead complex, multi-phase technology development projects and programs; ensure that all development, testing, and launch lifecycles are completed according to client directives.Provide remote and on-site support for clients network and desktop systems.

Managed the help desk in a Windows NT, Windows 2000, MAC OS and Novell environment, including direction, scheduling, call tracking and staffing needs of the current operation.Forecasted support needs for the coming two years and developed a growth plan for the help desk.Managed staff of 12 internal and 12 field technicians as well as an off-site call center supporting Networking, Security and Desktop systems.Provided 24/7 service to 500 users in the New York office, 500 users in other offices located throughout North America and Canada and 2nd level support for 2400 sales reps.Reorganized Client Services group to streamline 1st and 2nd level support. Incorporated project implementation model into client services to ensure better support and training during rollouts.Managed computer equipment moves, during major renovation project.Wrote Service Level Agreements that met the needs of our clients.Tracked Support Center performance and provided senior management with monthly benchmarking reports.Managed Information Services communications to clients on current outages and upcoming changes.Designed and Implemented escalation schemes for different user groups to ensure that calls were handled in a timeframe that met the SLA agreement with clients.Planned end-user training on all custom and shrink-wrapped applications used at Sanofi.

Managed a Windows NT and Novell environment with 18 full time staff, serving 1000 users in the New York office and 11 field technicians serving 500 users in U.S. and Canadian branch offices. Designed and Implemented escalation schemes for different user groups to ensure that calls were handled in a time frame that met the SLA agreement with the individual business units.Consolidated the helpdesk for all of North America and Canada to one vendor.

Managed helpdesk and training support center including budgets, staffing and call tracking needs.Staff of 15 Help Desk technicians and 1 trainer responsible for 1900 users in New York office.Improved helpdesk efficiency and responsiveness by creating one point of contact for three separate helpdesks.Planed and implemented return of leased equipment that would minimize user downtime while still controlling the cost.Managed vendor relationship with both the training and support groups. Negotiated rates and managed consultants.Developed and taught a new hire training course on an ongoing basis.Designed prototypes that were used as a standard on all machines being deployed to end-users.Lead projects for all major hardware and software rollouts and training on these products in the New York office.