Jon Garrett Email & Phone Number

MY VALUES / SPECIALITIES: Do the right Thing - Customer First - Defining & Maintaining standards - Transparency - Proactivity - Organisational Diligence - Change Management - Staff Mentorship - Process Excellence - System Administration & Improvement - Team Building, Scaling & Development - Problem Solving - Policy Creation - Project Management - BudgetingDEPARTMENTAL EXPERTISE: Customer Service, Technical Support, Service Management / Customer Success, People Management & Mentorship, HR, IT, Product ManagementINDUSTRY EXPERTISE: Technology - Managed Service Providers / Telecommunications & Wi-Fi - Software Delivery - Technical Businesses Operational excellence, transferable to all sectors.A hands on, proactive, customer focused operational leader, driven by positive change and continuous improvement, fuelled by the acquisition of Data and Staff feedback.Comfortable at all levels, accessible to all, empowering and championing staff wherever and whenever possible. A strong coach who ensures his philosophies of transparency, Customer First and ‘Doing the Right Thing’ filter down to all levels.A record for delivering results, in terms of the creation of new teams, system or process enhancements and service/KPI improvements, leading to increased sales, ROI and customer satisfaction. Driver of positive change, helping businesses grow and improve their Operational areas.

Listed skills include Telecommunications, Product Management, Service Delivery, Broadband, and 23 others.

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  Teesside University

  Ba (Hons) 2:1