Hotel, tavern, concert venue, and artist retreat. Check out the property, see our upcoming events, and listen to music at glenfallshouse.com

I manage marketing content, systems and strategies pertaining to internal activities and partnerships, customer data collection and analysis, and point of sale systems and operations. -Content creation and marketing schedule- Website management- Social media management- Point of Sale systems management- Merchant Services account management- Revenue management- Hotel programming- Human Resources

I manage end of daily business accounting, cash safe reconciliation, server tip pools, customer chargebacks/ inquiries, and payroll for the food and beverage program.I provide owners, investors, and management with daily financial status reports.

I report to the Head of Customer Data and Marketing Services and support the growth of the Academic business through exhibitions. I work with sales, editorial commissioning, advertising, and marketing to ensure the success of our presence at trade shows and to streamline our processes, procedures and systems in order to improve the effectiveness of our exhibitions activity, to reduce our costs and to improve our customers’ experience. I'm on the US customer analytics team, an interdepartmental group tasked with solving problems pertaining to customer knowledge. We're identifying isolated or potential data sources to be aligned, and developing metrics and reports that inform strategies behind product development, editorial commissioning, marketing, and sales.

• Assisted Production Editors with managing academic journals in production stages• Coordinated production stages with internal and external stakeholders: editorial boards, authors, typesetters, copyeditors, and printers • Maintained operational data, generated reports on metrics to drive process improvement and support editorial commissioning• Managed production cost records and coordinated departmental invoicing

• Learned the global Marketing, Editorial, and Production teams responsible for journal and book titles and assisted where needed, in a number of capacities• Developed proficiency with internal systems