Jon Reynolds

Jon Reynolds Email and Phone Number

SVP, Alliances, Innovation and Corporate Development at Thirdera @ Thirdera
Jon Reynolds's Location
Morrison, Colorado, United States, United States
Jon Reynolds's Contact Details

Jon Reynolds personal email

About Jon Reynolds

Jon Reynolds is the Senior Vice President of Global Alliances, Innovation, and Corporate Development at Thirdera. Prior to this role, Jon was the Director of Global Alliances at Accenture responsible for ServiceNow. Jon joined Accenture as part of the Cloud Sherpas acquisition, where he held the role of Director of Account Management for the ServiceNow business unit as the business scaled to the largest certified and revenue partner influencer in the ecosystem and three-time global partner of the year. Jon Reynolds is an experienced IT professional with 25 years of practice in the Information Technologies industry. His background includes Alliances, Sales Leadership, Delivery Leadership, Consulting Services Operations, Cloud Workflow Platforms, Services Architecture, Project Management, and Business Process Transformation. Jon is a proven leader managing high-performance teams, optimizing and scaling business operations to deliver industry leading results.

Jon Reynolds's Current Company Details
Thirdera

Thirdera

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SVP, Alliances, Innovation and Corporate Development at Thirdera
Jon Reynolds Work Experience Details
  • Thirdera
    Senior Vice President, Global Alliances, Innovation & Corporate Development
    Thirdera Feb 2021 - Present
    Broomfield, Colorado, Us
    Thirdera is a global services provider that uses ServiceNow to help enterprises unlock their business and customer workflows in the cloud through digitization and automation. Thirdera brings together the power of the ServiceNow platform and its limitless potential across the world of work. Our architects, developers, consultants, designers, and project managers help our customers transform, get more from ServiceNow, and unlock hidden potential. We are ushering in the next era of transformation, digitization, automation, and partner expectation, all with and at the speed of NOW!
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  • Accenture
    Director Of Global Servicenow Alliance
    Accenture Apr 2016 - Feb 2021
    Dublin 2, Ie
    Responsible for the Global Alliance relationship with ServiceNow. Architected and implemented the global partnership strategy, including the ServiceNow Business Group, across all partner programs, leveraging the best of our respective capabilities to deliver outcomes that are greater than the sum of their parts. Supported our global practice operations and standardization across all regions we delivered consulting services, working with our emerging markets to enable their practices and accelerate their growth. Accelerated partnership to the top revenue influencing partner for the last four years, largest certified partner and three time partner of the year.
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  • Cloud Sherpas
    Director Of Account Management
    Cloud Sherpas Jan 2015 - Apr 2016
    Managed a team of Service Delivery Managers, each responsible for all aspects of ongoing sales and services delivery within their region. Organization focus included providing strategic consultation and advisory services to their customers in development of their ServiceNow roadmap, growing client pipeline and overseeing the client's delivery projects as those plans were execute upon.
  • Cloud Sherpas
    Director Of Global Service And Delivery, Snbu
    Cloud Sherpas Jun 2013 - Jan 2015
    Responsible for the delivery of all services within the ServiceNow Business Unit portfolio across all geographies including Americas, Asia Pacific and the Middle East.
  • Navigis
    Director, Operations
    Navigis 2012 - Jan 2013
    As the Director of US Operations for Navigis, Inc., Jon was responsible for all scoping and contracting of our consulting services. In addition, continued support of our process alignment workshops and phase two development projects. He assisted with new product development including the EXCELerator series and enhancements to the Navigis Managed Instance.
  • Navigis
    It Strategist
    Navigis 2011 - 2012
    Led the process alignment workshop program for Navigis. Responsible for standardizing the process, delivery and output of the program. Facilitated a high volume of workshops including Incident, Problem, Change, Knowledge, Service Request, Service Catalog, Configuration Management, Asset Management, Software License Management and Release Management with the objective of aligning culture, governance framework and technology.
  • Ibm
    Manager, Ibm Storage Services
    Ibm 2010 - 2011
    Armonk, New York, Ny, Us
    Manager of a global high performance team of backup and recovery administrators utilizing the Tivoli Storage Manager platform. Responsible for the daily backup of all required file systems, ad-hoc file recovery and disaster recovery planning. Supported 12 accounts with backup servers and targets located world wide. Also responsible for all team staffing, scheduling, skill development and critical situation management.
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  • Ibm
    Program Manager, Ibm Storage Services
    Ibm 2009 - 2010
    Armonk, New York, Ny, Us
    Planned and managed complex storage hardware refresh projects, service improvement plans and internal maturity assessment plans. Collaborated with various service towers and locations within IBM Global Services to identify best practices and common sense approaches to address challenging situations.
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  • Ibm
    Project Manager, Ibm Global Services
    Ibm 2002 - 2009
    Armonk, New York, Ny, Us
    Responsible for the initiation, planning, execution, performance and closure of transition and transformation projects focused on the migrating new service contracts into IBM Global Services. Jon had a successful track record of delivering projects on time and under budget with a high degree of customer satisfaction. Managed a large volume of projects both domestically and globally including service desk deployments, deskside services, IMAC services, software distribution, security, process design (ITIL), ITSM tools, reporting and metrics, data center migration and consolidations. Worked with client environments in numerous industries including Consumer Packaged Goods, Travel and Transportation, Electronics, Insurance, Government, Healthcare, Telecommunications, Media and Entertainment, Aerospace and Defense.
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  • Ibm
    Team Lead, Ibm Global Services
    Ibm 1998 - 2002
    Armonk, New York, Ny, Us
    Led a team of Application Support technicians responsible for all level 1 client application support including commercial off-the-shelf software and custom applications. Responsible for all staffing, customer escalations, problem management, and achievement of contractual service levels. Later led a team of Escalation Managers responsible for managing all service desk operations for a 100k call/month service desk including all metrics, reporting, root cause analysis, new service deployments and customer presentations/tours.
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  • Teletech
    Team Lead, Customer Support
    Teletech 1996 - 1998
    Greenwood Village, Colorado, Us
    Led a team of Customer Service Representatives in support of a national Internet Service Provider.
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Jon Reynolds Skills

It Service Management Itil Service Delivery It Strategy Cloud Computing Project Management Management Integration Disaster Recovery Team Leadership Business Process Data Center Program Management Service Desk Leadership It Management It Outsourcing Problem Management Information Technology Operations Management Software Project Management It Operations Security Governance Telecommunications Servers Software Development Incident Management Event Management Cross Functional Team Leadership Pmp Project Planning Ms Project Team Building Workshop Facilitation Servicenow Service Management Thought Leadership It Transformation Workshop Development Critical Thinking Performance Metrics Metrics Reporting Situational Leadership Configuration Management Release Management Problem Solving Collaboration Tivoli Storage Manager

Jon Reynolds Education Details

  • University Of Colorado Boulder
    University Of Colorado Boulder
    Chemistry
  • Arvada West High School
    Arvada West High School

Frequently Asked Questions about Jon Reynolds

What company does Jon Reynolds work for?

Jon Reynolds works for Thirdera

What is Jon Reynolds's role at the current company?

Jon Reynolds's current role is SVP, Alliances, Innovation and Corporate Development at Thirdera.

What is Jon Reynolds's email address?

Jon Reynolds's email address is jo****@****ail.com

What is Jon Reynolds's direct phone number?

Jon Reynolds's direct phone number is +131284*****

What schools did Jon Reynolds attend?

Jon Reynolds attended University Of Colorado Boulder, Arvada West High School.

What are some of Jon Reynolds's interests?

Jon Reynolds has interest in Wine Making, Fly Fishing, Home Brewing, Backpacking.

What skills is Jon Reynolds known for?

Jon Reynolds has skills like It Service Management, Itil, Service Delivery, It Strategy, Cloud Computing, Project Management, Management, Integration, Disaster Recovery, Team Leadership, Business Process, Data Center.

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