Jon Ragsdale Email & Phone Number

Beaverton, OR, US

• Directs cross-functional teams through the process of identifying highest value business opportunities in data processes and operational efficiencies, clarifying business requirements, and setting business expectations.
• Leading multiple high-impact projects by effectively managing teams, recognizing emerging issues, and facilitating collaboration to incorporate feedback and drive solutions.
• Develops and executes strategic plans to enhance workflow efficiencies, including proposing, designing, and implementing a goals dashboard and management system based on feedback from leaders.
• Collaborates with stakeholders to define and refine data and analytical departmental roadmaps, ensuring alignment with corporate objectives, team goals, and business needs.
• Designs and implements key performance indicators (KPIs), creating comprehensive reports on data and analytics milestones to track progress and inform leadership.
• Collaborate with stakeholders to shape data & analytical departmental roadmaps and vision; ensuring analytical solutions align with corporate and departmental strategies and business requirements.

• Lead and manage product management of multiple internal and external products.
• Served in product manager role for legacy applications including ideation and evaluation of new features, persona and competitive analysis, and financials.
• Worked with senior business leadership, development teams, marketing, business partners, and most importantly, customers, to discover, define, and communicate business processes and requirements for new and existing.
• Elicit requirements for new products or enhancements to existing product by working with internaland external representatives. Document the following for new products and productenhancements:
• Present and lead review discussions of the above documents; finalize documents for walkthroughand communication to product teams, development teams, and other business teams
• Create detailed business requirements and work with systems analyst to help create technicalsystem requirements

Product manager for automation tools, patient portal, and secure messaging.Develop requirements, feature definitions, and refinements based on market strategy.Lead on multiple projects including product launches and new product development.Market analysis including customer interviews, data analysis, and on-site visits.Trade show experience including.

Portland, Oregon Area

• In addition to previous duties as a senior customer service engineer, provide consultation to customers implementing software. These duties include project management, training, and workflow consultation.
• Attend multiple conferences yearly to represent business applications and conduct seminars to discuss products and workflow applicability.
• Create training, project, and workflow documentation designed for customer use.
• Provide product demos to pre-sales customers.

Portland, Oregon Area

• Act as lead for support and services for multiple software products.
• Work directly with quality assurance teams, engineering, and product management to support multiple applications.
• Create support processes and documentation for other team members.
• Provide support for internal users including joint customer calls and shadowing

Vancouver, Washington

Army Achievement MedalNational Defense Service MedalGlobal War on Terrorism Expeditionary MedalGlobal War on Terrorism Service MedalArmed Forces Medal with M DeviceOverseas Service Bar (2)

Bachelor Of Science, Psychology

Cum Laude

Certificate, Personnel Psychology/Human Resource Management