Jon Rankin Email and Phone Number

Technical Pre-Sales leader supporting Shopify’s global customers. Aided both Solutions Engineers and Account Executives by providing deep technical insight, strategy, and messaging to help remove blockers and remove risk from engagements with the largest enterprise merchants. Mentor to early in career Solutions Engineers by investing in their success and supporting their deal activities. Creator of multiple programs designed to level up the organization such as demos, proof of values, roadmap, and technical overview on topics not only relevant to shopify, but to the larger team. Managed stakeholders across the business to ensure successful deals across both shopify and merchant teams in order to build better relationships for both parties.

Technical Owner of relationships within a Pre-Sales Environment. Responsible for understanding key customer business challenges and presenting a solution that would help them succeed in digital transformation. Customize and build Demos, Proof of Values, and technical documents to ensure customers continue to see value in their software purchase. Working with Product teams to help Go-To-Market strategies and enablement on new products, and serving as a subject matter expert for local and regional teams on key technologies.

Owned technical relationships of customers from a wide range of industries to develop next generation infrastructures that addresses business requirements. Working with account managers, product managers, front-line IT and executives to discover and deliver solutions in a timely and efficient manner. Provided successful technical delivery trainings on a multitude of technologies such as programmability, networking, and security.

Owned technical relationships of customers from a wide range of industries to develop next generation infrastructures that addresses business requirements. Working with account managers, product managers, front-line IT and executives to discover and deliver solutions in a timely and efficient manner. Provided successful technical delivery trainings on a multitude of technologies such as programmability, networking, and security.

Technical resource for Cisco’s sales team by owning and assisting opportunities at any stage in the sales cycle. Consulting customers on a global scale to deliver product information, architecture, designs, and recommendations to further business growth. Provided sales training to inside sales on a wide range of networking and cloud technologies. Championed programmability technologies for teams within the organization. Mentored two Associate Systems Engineers within the Sales Associate Program, helped set goals, work toward achieving them and growing their careers.

Owned, maintained and operated the Toronto Systems Engineer lab to develop demonstrations and proof of concepts for customers. Developed a full-stack inventory system to manage a large pool of Cisco technology for Sales teams to provide as demo equipment to customers. Project managed multiple proof of concepts across a plethora of technologies. Managed relationships and technical resources to provide a working infrastructure for Cisco Toronto’s Trade show.

Maintained, operated and supported multiple organization in the Finance, Insurance, and Technology Industries by being the first point of contact for infrastructure related issues. Worked with partner companies to provide implementation, design, and support.

Performing teaching duties in accordance with the standards established by the institution. Developed teaching methodology to ensure effective learning by taking into account the needs of the students and course material.Administrating labs in a UNIX environment to compliment course criteria.Marking and ensuring the integrity of each student in both their prepared assigned labs and assignments.

Acted as a single point of contact in providing desktop support for users in a primarily Microsoft domain. Included prompt diagnosis, resolution and troubleshooting of standard desktop software applications, email, telephone, network connections, hardware operation and specific business applications.Documented solutions created when answering client-based queries, identified trends and made recommendations for proactive solutions, where possible (i.e. training).Implemented new technologies to the organization including, but not limited to kiosks, client images, and electronic fax conversion.Deployed new machines on the network.Responsible for hardware upgrades on all desktop machines.