Jonathan Roden Email & Phone Number

Urbandale, Ia, Us

Grand Forks, North Dakota, Us

• Helped shape future leaders in customer experience through educational programs.• Collaborated with faculty to develop a curriculum focused on customer experience leadership.• Supported the university's mission to produce world-class leaders in customer experience.

Sunnyvale, Ca, Us

• Known for being a positive servant leader who creates an environment that is safe, positive, and energetic, which produces high-performance teams.• Increased completion rates from 15% to 95% by improving end-user experience for 1,600+ application owners, optimizing business impact analysis processes, and driving continuous improvement. • Reduced response time by 30% and attack surface footprint by 20% by directing operational improvements and streamlining requests in the ServiceNow pipeline. • Led a Cybersecurity Zero Trust strategic initiative, implementing multi-factor authentication, SSH key management, network micro-segmentation, and security system scrubbing. • Led a team of IT and system reliability engineers professionals to improve system reliability, scalability, and security of corporate web infrastructure by automating snapshots and backups and implementing immutable storage using Veritas backup appliance and cloud storage, reducing time for restoration by 200% and protecting crown jewels against ransomware.• Experience in automation of Cloud Ops, Enterprise Networking, and Business Operations utilizing specialized teams such as DevOps, Site Reliability Engineers, AI Ops, and Architects.

Armonk, New York, Ny, Us

• Improved trust and established a reputation as a reliable, creative partner by strengthening client relationships in a competitive market while advocating and implementing innovative solutions. • Earned IBM’s Champion Learner Gold badge by achieving expertise in enterprise design thinking, IBM Garage methodologies, quantum computing, AI, and machine learning.• Enhanced security posture and resilience against ransomware by effectively managing the Cybersecurity Ransomware Resiliency Program, allocating resources, and coordinating with teams to implement robust information security governance measures, security strategy, and critical controls.

San Francisco, California, Us

• Managed a $20M portfolio, implementing over 80 projects and leading a team of 200+ members, ensuring on-budget delivery and high performance. • Oversaw the development of advanced data analytics and AI software products, enhancing business insights and data capabilities while maintaining compliance with US and EU data privacy laws. • Achieved significant profit generation and cost reduction by leveraging cloud technologies, including Mongo NoSQL and Kafka, and fostering collaboration with executives and cross-functional teams of developers, architects, DevOps, and site reliability engineers.

• Drove significant improvements in program efficiency, achieving 98% accuracy in financial data detection using AI and enterprise data analytics. • Reduced project timelines and costs by 30% through strategic development processes and leveraging technology for program management improvements. • Transformed business goals into operational plans, enhancing program efficiency and reducing defects by 300%.

• Led and mentored a team to drive coaching and recruitment efforts, significantly improving operational efficiency and reliability.• Achieved $3M in annual savings for a property and casualty insurance company by forming a DevOps department consisting of diverse team members, including Site Reliability Engineers, Programmers, and DBAs from multiple departments, reducing defects per release by 25% and decreasing build times by 300%. • Reduced benefit determination time from weeks to days by automating claim processing as the program manager for the Electronic Case File, a federally funded program.

Leadership Training

Bachelor Of Science - Bs, Business Administration

Master'S Degree, Business Administration And Management, General