Ensured successful initiation, planning, control, and completion of top-tier banking upgrades, utilizing cross-departmental facilitation and customer interfacing. Developed Project Management Standard Operating Procedures manual. Conducted business analysis for company-wide initiatives through internal and customer-facing focus groups, use cases, and business requirements.

Duck Creek University Manager/Director of EducationDesigned and implemented International Professional Training Programs in the US, Honduras, and London. Managed seven-member team of insurance technology and educational professionals, training all employees on content development and design, and best practices in product architecture . Senior Trainer on all software products and company processes. Created and maintained multiple training courses used for in-house and customer training both instructor-led and eLearning. 100% success rate on all customer implementations. Implemented distance learning program for five sites. Project ManagerManaged projects from proof of concept, to project scoping, to implementation. Worked closely with IT staff to ensure seamless integration and migration from legacy systems to web-enabled products. Programmed all lines of insurance and workflow in proprietary software for mid- to large-sized insurance carriers. Taught on-site training courses in enterprise software solutions with daily contact with clients. Client relations and project management from POC, contract negotiations to delivery of project. Organized company resources to build multi-platform product. Development of curriculum and training resources for professional training initiative (Duck Creek University). Content DeveloperDeveloped Personal and Commercial lines insurance product algorithms, page design, QA testing, project delivery and maintenance for small to large insurance companies. Transitioned multiple insurance companies from legacy systems to web-enabled full insurance lifecycle products. Projects included hands-on experience with SQL databases and third party integration into the DCT system.