Jon R Silva Email & Phone Number

Brazil

Brazil

Senior IT Infrastructure Manager and People Manager for IBM's z/OS Systems, leading a team of professionals who support over 230 z/OS Logical Partitions hosting hundreds of IBM applications worldwide. Responsibilities include ensuring the maintenance, optimization, and reliability of z/OS environments, ensuring seamless operations and high availability for IBM's global business operations. As a people manager, I lead and support a diverse team spanning across the world, fostering a collaborative environment and driving professional development to align team efforts with organizational goals.

Brazil

IT Tribe Coordinator for IBM zSystems®, coordinating managers and teams of z OS, Storage, Tools, Network, Configuration, Capacity, and Enablers, supporting over 230 IBM Systems with 10 Squads and 70 Team Members across multiple geographies.

Brazil

First Line Manager and People Manager for IBM zSystems®, managing systems and teams in America, Europe, and Asia Pacific.FLL accountable of managing over 100 z/OS and z Storage systems, as well as leading three teams and more than 30 people across multiple geographies.

Brazil

Delivery Manager responsible for organizing, administering, and supervising people, processes, and technologies to create a comprehensive plan that meets client expectations. Key duties include overseeing service delivery, establishing policies for high performance, monitoring employees, evaluating customer feedback for quality improvement, and removing obstacles to ensure successful product delivery.

Nova Odessa, São Paulo, Brazil

Responsible for overseeing GDPR/LGPD compliance activities within the OBER group. This includes process mapping, training programs, awareness initiatives, and data education efforts, as well as the formalization of the Personal Data Protection Committee. Developed and enforced internal data privacy policies to address non-compliance and ensure adherence to regulations across approximately 1,000 business processes involving personal data.Managed relationships with data subjects and regulatory agencies, ensuring fulfillment of legal obligations. Maintained up-to-date personal data mappings, implemented best practices in data protection, and promoted a strong data protection culture through annual organizational events, driving continuous adaptation to evolving legislation.

Nova Odessa, São Paulo, Brazil

Responsible for establishing and managing the Information Technology Project Office (ITPO), ensuring the implementation of best practices and methodologies aligned with business goals and needs.Actively managed project portfolios, supplier relationships, resources, timelines, and risks, while overseeing key knowledge areas. Facilitated integration across organizational departments, ensuring projects were aligned with the organization’s strategic objectives.

Sumaré, Sp, Brazil

Responsible for transitioning, activating, and stabilizing services and systems from the New Projects team using ITIL practices. This includes monitoring, evaluating, and presenting key performance indicators (KPIs) and results. Managed IT service levels by prioritizing resources and demands, handling risks and deviations in services provided by suppliers and AMS partners, and creating reports, presentations, and action plans (CAP-Do).Actively involved in identifying improvement opportunities, managing new demands, resource sizing, and defining action plans. Oversaw IT services through the PDCA cycle and managed infrastructure and IT corporate contracts, acting as the primary interface between management and service providers.Led project management efforts within the Sustain department, focusing on new solutions, cost reduction initiatives, system development, redesign, and integration processes. Ensured compliance with legislation and coordinated with both national and international partners, as well as various business areas like Tax, Accounting, HR, Purchasing, After Sales, and Technology. The goal was to implement new products and services that aligned with business objectives and organizational processes.Managed technical teams for system development, demand management, software resource allocation (as a software factory), contract management, and project-level indicators. Experienced in overseeing CRM and Foreign Trade systems and managing their related demands.

Sumaré, Sp, Brazil

Responsible for handling new requests, developing, and implementing tax and accounting systems, including major platforms and legacy systems like Thomson Reuters, SAP, and IBM JDE. Contributor to a task force for implementing electronic invoicing (for products and services), ensuring full compliance with relevant legislation, and producing technical documentation and user manuals.Skilled in presenting performance indicators with a focus on continuous improvement. Extensive experience collaborating with internal and external clients to ensure alignment with requirements, business needs, and organizational goals.

Sumaré, Sp, Brazil

Responsible for providing IT support across all organizational levels, covering a wide range of technologies, services, and products. Key responsibilities include the installation and maintenance of IT infrastructure and operations, ensuring continuous improvement in various areas such as data centers, servers, LAN/WAN, Internet access, VPN, hardware, software, telephony, databases, and help desk services.Managed the capacity and availability of infrastructure services and corporate telecommunications by overseeing problem, incident, change, version, and configuration management. Monitored capacity, availability, and service levels, taking proactive measures to adjust or expand as needed to meet agreed-upon performance standards.Oversaw the IT department during night production shifts, ensuring the smooth operation of information systems and infrastructure within the automotive production environment.

Mba (Program) In Strategic Business Leadership, Business Administration And Management

International Mba In Project Management With Emphasis On Information Technology, Project Management

Bachelor'S Degree, Computer And Information Sciences, General

Advance English And Business English, Idiomas, Harvard, Massachusetts - Usa

C1 Advanced English Level

Tax And Accounting Bookkeeping, Tax And Accounting

Network Administration Technician, Information Technology