Jon Ryam Calamba Email & Phone Number

Calabarzon, Philippines

Calabarzon, Philippines

Metro Manila, National Capital Region, Philippines

Ncr - National Capital Region, Philippines

- Trained with more than four years experience on GDS (SABRE Red) on flight bookings, hotel accommodations and car reservations for new bookings, exchanges and cancellations - Trained with ticketing, invoicing and MCO issuance as back-up for rush ticket needs, and during automation ticketing downtime/maintenance - Manages and leads 15-25 FTEs of corporate travel experts including but not limited to voice, email and chat support- Trains 15-25 new hires from corporate travel essentials to GDS/process core knowledge- Manages and leads 15-25 new hires during Learning Lab/Nesting Certification program until sixth month regularization- Coaches, both tenured and new hires, using different approaches and action plans resulting in exceptional performances and excellent CSAT/customer satisfaction scores- Started as a Corporate Travel Counselor for 7 months, promoted as SME-Customer Service Lead (reviews/addresses escalations, reviews, addresses/saves Customer Service Complaint & Airline Debit Memo agent errors) working closely with US American Express GBT Onshore team for 9 months - With strong aptitude and understanding of booking complex itineraries and excellent knowledge of trends and travel requirements for both Middle Market Online/Offline, Online Large Market, and Email/Chat Support- Ability to acquire a deep understanding of clients’ needs and preferences to propose world-class recommendations and calibrate travel arrangements on a continuous basis according to changing needs- Ability to work under pressure and multi-task, including understanding, prioritizing and handling multiple client requests if the need arises

- Caters to advertising agencies or companies who offer paid-deals, packages, and/or programs in exchange of attending their events and/or online exposure and write-ups on the website and on social media platforms- Online social journal about lifestyle, fashion and events

- Acts as a project manager and leads 10-15 FTEs of on-shore project engineers, account executives and project associates - Official point-of-contact for both high-ranking corporate clients and corporate affiliates- Monitors projects’ progress and ensures processes are completed on a timely manner- Handles project escalations and complaints- Leads research and ensures resolution on complex issues like process mismatch and data discrepancies

• PRIME Mortgage Servicing – JPMC Home Lending - As Customer Satisfaction expert and coach – generates CSAT raw data for root-cause and data analysis- Coaches 5 – 20 FTEs per team, identifies opportunities, and creates/monitor action plans - Assist homeowners with mortgage inquiries and provide information based on archived loan documents, current mortgage policies, and updates provided through memos- Collect and process payments and do payment reallocation if customer requests and if applicable.- Cross-sell when the opportunity shows that it is applicable to the customer- Redirect calls to proper departments when needed and open tickets when further research is required to answer inquiries that are not readily found on the loan documents- With manager permission, do callbacks to provide updates on tickets opened

Bachelor Of Business Administration - Bba, Business, Management, Marketing, And Related Support Services

Bachelor Of Business Administration - Bba, Business Administration And Management, General