Jon Ryan Email & Phone Number

Limerick, Ireland

Jon is currently responsible for contracting, performance management, continuous improvement and execution activities for all outsourced providers, in supporting his Client (via Worldwide TechServices) in EMEA. He is a trusted Program Manager and Service Delivery Manager who anticipates and operationally executes on ITO contracts and opportunities by delivering value to both his Client and their Customers. Jon's continuous pursuit of excellence is inspired by the challenges that come through driving innovations that impact how the Client's performance is perceived by their Customers/End-Users.Jon makes doing business with Worldwide TechServices (WWTS) easy for his Clients. He's accountable for the end-to-end delivery of all in-scope Information Technology Outsource (ITO) services and processes and Commercial Operations for his Client, as well as the overall performance of his Country Managers.Jon has full responsibility for deploying and managing the day-to-day operations at the outsource Service Provider for each of his Client's countries. He's accountable for the successful implementation of all initiatives, programs and changes. This includes responsibility for ensuring uncompromisable Customer Satisfaction. He works directly with a number of partner operations located across 23 Countries in Europe, Middle-East and Africa that deliver a range of ITO services as part of his company's Global network of operational delivery centers. He enjoys working within a highly matrix-driven Multinational organisation and exhibits solid organisational, communication, and negotiation skills with strong Client-Customer and financial focus.

Limerick, Ireland

Website Design (Wordpress)Business DevelopmentNetworkingSocial Media StudiesPREducation Technology

Limerick

Cost Savings and Process improvementGlobal Dell Project Manager for PackagingBox Re-use Project saving 600 Tonnes of Cardboard annually Transfer of AC Adapters from boxes to JifffyBagsPM3 TrainedPMP pending. Certification due EOQ2FY’14DCS Replenishment redesign ProjectNew Services Introduction for EMEA Service Parts (Multivendor Support, ProSupport 4 DataCentre, Battery Replacement Service)

NPI launches - Continuously drove for excellence to be Service Ready for NPI launches.Focused on the “Parts” piece of the Phase Review Process for all Enterprise New Product launchesDrove to make NPI process clearer and more efficientTrained new HiresFocused on all Engineering resources and solutions available to close customer open callsProject work – Live Parts in Kits. Ensuring data integrity was maintained.

EMEA Service Readiness - Ensured Enterprise products were Service Ready across the Service DepartmentsCrossFunctional engagment and Sign-Off - Functions included were Marketing, Training, Parts, Workcentres and WarrantiesServices Feedback - High Level New Product information issued to Dell’s Technical Support representatives for feedback and consolidationCommunicated information between Dell U.S. and European Functional DepartmentsField Retrofit Management and process development - Managed Enterprise Proactive Field Retrofits for Europe

New Product introduction - Ensured all Notebook Pilot material in-house for New Product Engineer pilots.Buyer/Planner contact - Engaged with Procurement representatives and Worldwide Procurement to streamline processFactory readiness - Ensured all Procurement representatives had visibility on Volume Purchase Orders to support Factory ramp plan and production Material Requirement Plan

Server Performance analysis - Analysed and maintained servers for Planning softwareTable & Data analysis - Supported IT Consultant for maintenance and development of new software product implementation.

ECO Management - Implemented thousands of European Service Engineering Change Orders including: new parts approval, changes to new parts, changes to Bills of Material, obsoletion of old parts, Firmware upates, setting up motherboard reworks etc.Product Purge Management - including issuing, tracking, implementing changes, closing out and reportingQuality - Spare Parts checked for correct packaging and matching specifications. PC hardware part identificationProduct Engineering support for Servers, Storage, Laptops and Desktops- PC hardware part replacement and substitutions. Memory, motherboards, processors, risers, controller cards, TBUs, CD-ROMs, cables, mice, keyboards, LCDs, mechanical hardware, ac adapters, hard drives, graphics cards etc.

Emf 1, Limerick, Ireland

PC Repair Process Re-design - Facility layout updated to remove inefficiencies. Processes mapped and documented.Plant and Test equipment - Researched, calibrated, procured and comissioned plant scanners, printers, conveyors, totes, work-benches, anti-static equipment, racking, carousels, PC and peripheral test jigs, PC and peripheral test equipment etc.ISO 9000/9001 Procedures - Managed plant ISO documentation and hosted ISO Audits.Inventory Stores & Test Processes - Kanban development and DOS based test programs.

Celbridge, Co. Kildare, Ireland.

End-to-End Design and Manufacture of a new Venturi powered Electrical contactor assembly system. Process involved Time & Motion studies, Materials technology research, Vendor engagement, Material selection, Mechanical Drawings, Machine Shop visits, Prototype testing, Pilots, Production build, Launch, Maintainence and Training.

Bachelor Of Tech, Manufacturing Technology

Activities and Societies: ActingAwarded 'Gold Letter' from the President of the University of Limerick in 1991

Diploma, Management Studies, First Class Honours (Distinction)

Activities and Societies: Production Manager for Local Theatre Group

Leaving Certificate

Activities and Societies: Irish National Swimming Team Top 3 Fastest Swimmers in Ireland, 1987 Munster Swimming Champion, 1986 Limerick.