Ticketing/Marketing Manager
Twickenham Stoop Stadium, Twickenham
- Responsible for the running of the ticketing operations for both Harlequins Rugby Union and London Broncos Rugby League- Am responsible for a team of 2 Full Time and 1 Part Time member of staff. Also responsible for maintaining a bank of casual staff within an Annual Staffing Budget- Responsible for producing Annual Budgets, and providing Monthly Finance Reports for the Ticketing Department. These budgets include Casual Staffing Budget, IT Revenue Expenditure and Capital Expenditure Budget, Season Ticket Budget and Match by Match Ticketing Budget.- Responsible for End of Day reconciliation for payments received – Cash, Cheque and Credit Cards.- Responsible for putting together a Season Ticket programme to increase the season ticket number on an annual growth of 10% - both numbers and revenue- Am a member of the Senior Management Team at Harlequins – this is a team of 7 heads of departments, including the Chief Executive and Finance Director- Am part of the Senior Sales Management Team- Responsible for communicating with all of the Premiership clubs, the Rugby Football Union, ERC and Premier Rugby- Have working relations with other ticketing providers, in particular Ticketmaster UK, viagogo and hmvtickets- Have looked after events such as the Women's Rugby World Cup Semi-Final and Final in 2010; England vs Ireland Legends in 2010; Rugby Football League Australia vs New Zealand Four Nations match in 2009; ERC's Amlin Challenge Cup Final in 2009- Used the Iris Ticketing System - Talent - and was also part if the Talent User Group. Played a key role in helping Iris develop their Ticketing/CRM solution