Who is Jon Schmedinghoff? Overview
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Jon Schmedinghoff is listed as Sr. CX Solution Consultant at Crescendo, based in Greater Orlando, United States. AeroLeads shows a matched LinkedIn profile for Jon Schmedinghoff.
Jon Schmedinghoff previously worked as Senior Revenue Operations Manger at Antares Audio Technologies (Auto-Tune®) and Senior Partnerships Manager at Antares Audio Technologies (Auto-Tune®).
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Email format at Crescendo
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Crescendo
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Profile bio
About Jon Schmedinghoff
At Antares Audio Technologies, my focus is on optimizing workflows and leveraging my expertise in Customer Relationship Management (CRM) to drive strategic growth. The core of my role as Senior Revenue Operations Manager revolves around problem-solving to enhance operational efficiency within the high-growth SaaS landscape of our iconic Auto-Tune® product suite.Transitioning from Senior Partnerships Manager to overseeing revenue operations within just eight months at Antares, my journey reflects a commitment to excellence in process improvement and automation. These competencies have not only bolstered our customer success strategy but have also played a pivotal role in fostering dynamic, productive partnerships that propel our organization forward.
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14 roles
Jon Schmedinghoff work experience
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Senior Revenue Operations Manger
Current
Aug 2024 - Present
Senior Partnerships Manager
Jan 2024 - Aug 2024
Head Of Business Operations
Apr 2022 - May 2024
Customer Success Manager
Sep 2021 - Apr 2022
Technical Support
Nov 2020 - Sep 2021
Director Of User Services
Jan 2020 - Nov 2020
Client Services Manager
Jan 2018 - Jan 2020
Technical Support Specialist
Dec 2015 - Jan 2018
Technical Support Associate
Jon provides hardware, software and network support to Rollins College students, faculty and staff.
Jun 2015 - Dec 2015
Customer Care Manager
Ground Control Professional Audio, Inc.
- Oversee the day to day operations of the Pro Tools Customer and Technical Support departments at Avid Technology.- Responsible for ensuring positive customer experiences by monitoring satisfaction surveys triggered each time a support case is closed.- Meeting specific service level goals for each unique avenue of support in a follow the sun environment.- Facilitate the selection, interviewing, training and on-boarding of all support representatives since July 2011.- Cultivate relationships with many different departments and vendors to increase communication and productivity.- Work closely with the Global Extended Support Centers and provide administrative back-end support for each agent.- Install, configure and troubleshoot the Avaya telephony software for all remote agents.- Host bi-weekly department meetings to discuss current technical issues, support cases and trends.
Dec 2011 - Jun 2015
Technical Support Engineer
Ground Control Professional Audio, Inc.
- Responsible for providing high quality technical and operational support for Avid Pro Tools software and hardware.- Resolved over 10,000 technical support cases via telephone and email on both Mac and PC platforms.- Achieved top tier technical support responsibilities and handled all customer escalations.- Accomplished highest level of technical certification offered: PT 400 Avid Certified Support Representative Pro Tools Systems.- Received multiple accolades from customers praising my positive attitude, professional demeanor and technical skills.
Dec 2010 - Aug 2011
Customer Success Engineer
Ground Control Professional Audio, Inc.
• Fielded inbound calls regarding hardware registration, software activation and iLok licensing.• Promoted to Technical Support Engineer and to Ground Control Team Lead within 9 months of employment.
Mar 2010 - Dec 2010
Shift Manager
Request Music
Maintained the day to day goings on at a small, local music store. Also responsible for teaching guitar lessons and developing lesson plans for students both young and old.
Oct 2008 - Apr 2009
FAQ
Frequently asked questions about Jon Schmedinghoff
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What company does Jon Schmedinghoff work for?
Jon Schmedinghoff works for Crescendo.
What is Jon Schmedinghoff's role at Crescendo?
Jon Schmedinghoff is listed as Sr. CX Solution Consultant at Crescendo.
Where is Jon Schmedinghoff based?
Jon Schmedinghoff is based in Greater Orlando, United States while working with Crescendo.
What companies has Jon Schmedinghoff worked for?
Jon Schmedinghoff has worked for Crescendo, Antares Audio Technologies (Auto-Tune®), Rollins College, Ground Control Professional Audio, Inc., and Request Music.
How can I contact Jon Schmedinghoff?
You can use AeroLeads to view verified contact signals for Jon Schmedinghoff at Crescendo, including work email, phone, and LinkedIn data when available.
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