ArcSource is a Managed Service Provider (MSP). We design, build, manage, maintain, secure and support the technology environments for our clients—both physical infrastructure and cloud platforms. The COO reports directly to the CEO and is responsible for enhancing the service delivery operations of the company to allow it to continue to grow and fulfill its mission and vision. This includes regular interaction with the Management Team to refine processes and assist with challenges that are encountered in day-to-day operations, administration, and service delivery, overseeing all management of service delivery staff and tools, working with all service delivery teams to refine and improve their workflows, processes and communications therefore improving results for our clients, and ensuring the success of overall day-to-day operations and administration. The COO also continually researches new products, offerings, strategies, and practices to improve the efficiency of ArcSource, and improve client satisfaction.

ArcSource is a Managed Service Provider (MSP). We design, build, manage, maintain, secure, and support the technology environments for our clients—their physical infrastructure, cloud platforms, software tools, and related vendors. As the Project Services Manager I am responsible for leading, managing, and improving both Project Sales and Project Services delivery as part of the company’s world-class mission and vision for growth. The Project Services Manager orchestrates the sales and delivery of great projects which implement ArcSource standards, help align customers with our best practices, improve customer security, provide customer satisfaction, and help reduce reactive technical support. This position reports directly to the COO and is part of the Management Team and Leadership Team, coordinating with all other teams on the overall improvement of ArcSource.

-- Supervise four admin assistants and coordinate admin workflow across Hamilton Families five office locations and various programs; -- Work with Director of Administration to ensure vendor and procurement processes are followed and all operations/administrative policies implemented; -- Assist HR with new employee on-boarding and off-boarding by conducting Admin Orientation for new hires-- Work with fiscal to insure timely processing of vendor invoices and file monthly expense reports in Concur-- Support the day-to-day operations of administrative office; collect and distribute mail to departments; process donation checks and produce income log for Development Department. -- Worked with Project Coordinator to oversee the move of two of our five offices to new office locations; -- Worked with administrative staff and IT provider to improve management of IT inventory and on-boarding/off-boarding processes; managed IT inventory for the entire organization and collected and distributed said equipment as needed-- Assisted Chief of Staff in scheduling executive team meetings and the ordering of refreshments for various organization outings; assisted in the procurement of venues for offsite leadership team retreats and all-staff events-- Extensive use of Concur, Microsoft Office Suite and Adobe Creative Suite -- Make agenda, take notes, track progress and calendar weekly Admin Team Meetings

--Scheduled and organized firm meetings, travel, conferences and other activities for all members of the firm. --Desktop publishing. Create and develop visual presentations using PowerPoint.--Maintained and updated filing system for the firm. Retrieved information from files when needed.--Processing of incoming and outgoing mail.--Responded to regularly occurring requests for information from attorneys and clients.--Worked independently and within a team on special nonrecurring and ongoing projects.--Acted as project manager for special projects, at the request of the attorneys and the Executive Director, which included: planning and coordinating multiple presentations, disseminating information, coordinating direct mailings, creating brochures.--Typed general correspondences, blog posts, website postings, legal memos, charts, tables, graphs, business plans, etc. Proofread copy for spelling, grammar and layout, making appropriate changes. Responsible for accuracy and clarity of final copy.--Support associate attorneys in the application process for alcohol and event permits--Maintained firm inventories (library, wine cellar, etc.)--Other duties as assigned.

One of only two dedicated administrative support positions for the West Coast’s largest labor negotiation firm and pension/benefit trust administration. Highlights include:-- Managed broad digital archival project: As lead on CPI project, organized and designed (long-term) the archiving and digitization of binding arbitrations from the last seven decades; facilitated and executed planning to fully digitize all labor relations documents--Provided administrative support in labor negotiations: Given responsibility of ACA Administrative Secretary after only eight months. Duties included the administration of the collective bargaining agreement (e.g., setting board agendas, scheduling, coordinating, etc.), and setting up the space for the effective resolution of disputes involving employees, employers, and their unions (grievance process)--Streamlined pensioner database: Engaged in cross-department, collaborative conversation to develop more effective processes for the storage and retrieval of information from 5,000+ pension record database