Jon Hoekstra, Pmp Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

Atlanta, Georgia, United States

-Lead a business consulting team to align business processes of the world's largest hotel companies as they onboard to our enterprise reservations platform.-Create a library of 40+ E2E business process models that eliminate pain points and maximize the value of the future-state solution.

Atlanta, Georgia

-Responsible for designing, rehearsing, piloting, and scaling the migration procedure for implementing an enterprise hotel management platform to pilot sites.-Invented purpose-driven project tracking systems, dashboards, and resource libraries to make continual improvements in time, effort and cost.

Decatur, Georgia

- Led the design, implementation, and management of a 3-year, half-million dollar research project studying new patient intervention techniques. This includes requirements analysis, SOPs, workflow management tools, staff and community education, and quality standards.- Transformed patient communications by implementing a HIPAA-compliant, enterprise text messaging platform.- Implemented a data analytics program to drive services to patients in the most need.- Routinely acknowledged by funders for providing valuable insights and implementing efficiency improvements.

Seattle, Wa

- Led the implementation of health insurance marketplace software and related enrollment programs at the outset of the Affordable Care Act.- Awarded the highest honor for outstanding performance in client satisfaction survey scores.- Provided over 100 group and individual trainings to staff and clients.- Responsible for opening and operating 3 satellite offices.

Everson, Wa

- Implemented Project Management software into day-to-day operations.- Coordinated supply chain, and manufacturing projects from estimating to delivery and billing.- Performed all accounting functions including payroll, A/R, A/P, cash flow management, bank reconciliation, and government reporting.- Implemented a strategic plan to return the company to profitability by identifying operational inefficiencies, then implementing solutions in labor management, communication, pricing, and workflow.

Phoenix, Arizona

- Managed production teams to create custom presentations for corporate events, private parties, celebrity demos, video advertising, festivals, and special events.- Offered a wide range of audio, video, and printing services including CD/DVD duplication and printing, music video remixing, graphic design, and large-format printing.- Built my own small business from the ground up and managed all accounting, advertising, budgeting, and sales.

Scottsdale, Arizona

- Implemented enterprise Property Management Software at 45 sites across North America, 20 as team leader.- Specialized in managing on-site implementations for the most sophisticated, challenging and high-profile clients.- Promoted to Project Manager responsible for beta-testing of new technologies at 4 client sites simultaneously.- Overhauled and automated the software upgrade rollout process to 600 customer sites saving 1200+ labor hours.- Managed the rewrite of all manuals and training materials and then trained all other trainers.- Coordinated the flow of tasks through the entire Software Development Life Cycle.

Richland, Wa

- Supervised all accounting functions, payroll, government reporting, and budgeting.- Performed all human resource functions for a staff of up to 35 including managers, customer service, and operations.- Served on multiple city government and chamber of commerce committees to advocate for the local hotel industry.- Inspired a culture of award-winning customer service and empowered the staff to deliver 100% guaranteed guest satisfaction.

Bachelor Of Arts, International Business

Liberal Arts And Dutch Language, Liberal Arts And Sciences, General Studies And Humanities

Study Abroad, European Business Relations