Jon Simonelli Email & Phone Number

Casselberry, Fl, Us

Orlando, Florida Area

Orlando, Florida Area

Oversee all front office and breakfast operations.Oversee staff training for front desk and breakfast positions.Communicate effectively between other departments of the hotel.Readily available and approachable for all guests and staff.Extend professionalism and courtesy to all guests at all times.Ensure departments meet/exceed guests' service expectationsTake proactive approach with any guest concerns or complaints.Promote teamwork and associate morale.Motivate, encourage, and empower staff members to solve guest/associate related concerns.Lead by example; demonstrate self-confidence, energy and enthusiasm.Review service ratings (SALT) weekly with staff members and chart goals and incentives.Handle bank deposits for any check/cash payments for a business day.Maintain checkbook for all expenses for my departments.Process invoices and present them to the General Manager for submission.Inventory and order any breakfast food or supplies; inventory and order any front office supplies ensuring best prices.Instill customer feedback for possible leads for the sales department through brief guest survey.Handle group bookings and negotiate group rates.Involved with room inspections to raise guest satisfaction and customer loyalty.Maximize revenue and ensure rate integrity by surveying local hotels daily for their rate and availability.Adopt and institute "As If By Magic" Program.Developed guest appreciation programs.Put together softball team to boost morale "Hampton Bed Heads".

Recruited, interviewed, and hired camp counselors.Effectively supervised, coached, and mentored the camp counselors and children.Attended and participated in training for the Director position and the training of the campAcquainted children with rules, activities, daily schedules, and traditions of the program.Responsibile for the safety/welfare of each child.Developed effective written program plans, including games, crafts, field trips, and special eventsHelped maintain good working conditions, inventory, and clean up after all activities to ensure safety.Communicated with parents.Maintained accurate and detailed financial records.Established positive relationship with each child.