Jon Simpson Email & Phone Number

Ottawa, Ontario, Canada

Blog topics include automating processes to reduce human error, increasing speed and cycle time, using modern technologies to reduce complexity and personal hobby projects.

Word of mouth and partnership with colleagues over the years has brought work such as website development, logo/graphic design, email templates, business cards, and photography. View the portfolio at https://jonsimpson.ca/portfolio

Ottawa, Ontario, Canada

As a Senior Development Manager at Shopify, I've been at the forefront of transforming the Customer Experience landscape. My journey has been defined by driving innovation, fostering growth, and evolving technology to support constantly growing and complex product offerings.🌟 Leadership & InnovationLeading teams within the Customer Experience organization.

Ottawa, Canada Area

I scaled Customer Experience at Shopify as the customer base and product offerings took off!🤝 Leadership and Management- Hired and led in-person and remote teams across North America and Europe consisting of frontend and backend developers. Enjoyed the process of growing developers into high-performers- Grew product, organized work, and identified risks.

Ottawa, Canada Area

As a developer on the small team owning all of the Customer Experience technology, we evolved or rebuilt many of the internal and external tools powering Support at Shopify such as our phone, email, and live chat channels, and Help Center. Helped double the size of the team. Used technologies such as Ruby on Rails, Javascript, Zendesk, Twilio.

Ottawa, Canada Area

Designed and implemented new features and products for the TravelClick Guest Management Solution, including improvements to infrastructure and operations for keeping developers happy and productive. Projects included:- Implemented DevOps practices by starting biweekly meetings for iteratively improving processes and tools. Has resulted in the addition of.

Ottawa, Canada Area

Developed new products to expand the lineup of ZDirect's Automated Hotel Marketing.Projects included:- Built a first in the industry extendable loyalty program for hotels and their guests. Services included a guest portal for guests to check their point balance and redeem their points for items. Front desk interface for looking up guests level and.

During summer break I helped improve a small business's appearance both online and off through striking visual advertisements and by revamping their main website. Introduced a second channel of business by establishing an ecommerce store for recommending and selling home security equipment and packages.