I am a results-driven director and organizational leader with over 20 years of experience driving business development, streamlining operations, and optimizing products and services. Channeling my exceptional coaching, staff development, and cross-functional collaboration skills, I build high-performing teams and fuel performance improvements. The strategies that I develop and implement foster customer satisfaction and loyalty, spark repeat business, and grow profitability. I hold a Bachelor of Science degree in business management.Key Accomplishments • At Peppermill Resort Spa Casino, consistently rank as a top performer out of 12 seasoned hosts in production/profit, regularly exceeding year-over-year (YOY) goals. Drive increases in headcount, reduce expenses, and maintain a high rate of profit.• At Nugget Casino, led the implementation of new business procurement strategies through creative marketing promotions and business intelligence reporting, increasing guest trip frequency and gaming wins. • Spearheaded initiatives to improve staff productivity, performance, and retention. Notably, led successful efforts to retain 7 high-performing employees during transition to new ownership.• At John Ascuaga’s Nugget, enhanced customer loyalty by creating a non-tiered program, which accommodated guests on lower budgets and provided unique experiences to guests with high levels of revenue.• Implemented targeted strategies using Casino Market Place and NList Event Management software, resulting in an additional $500K to help achieve revenue targets.
Listed skills include Communication, Adaptability, Decision Making, Handling Criticism, and 16 others.