More to share later this summer.

Lead Product Manager for our cloud platform engineering teams offering compute, network and data infrastructure. Responsible for product roadmap, strategy and day-to-day focus for Seattle teams delivering foundational elements of the Mercedes Intelligent Cloud that powers all Mercedes-Benz connected car services and provides a global data platform for working with data from and about the driver experience. Areas of expertise and influence:- Infrastructure & Platform-as-a-service offering kubernetes and serverless compute for internal app dev teams on Azure and AWS- Developer Experience & Productivity- Feature Management (tools like LaunchDarkly)- Self-service tooling (web, CLI, APIs) for internal customer teams- Pulumi infrastructure-as-code for internal team + developer teams- Data platform infrastructure for data engineering & machine-learning teams, including Databricks / Spark- Data lake & access layer w/ technologies like Dremio- Analytics & Dashboards via ElasticSearch, PowerBI, Grafana, Tableau, etc.

Led key programs for the T-Mobile app, used by millions of T-Mobile’s customers; frontline enterprise apps for Customer Care and Retail; spearheaded data analytics pipelines to monitor product performance in real-time.* Pitched, got stakeholder buy-in and oversaw architecture, API design and feature set for a dynamic content engine, common customer data aggregator and CMS to power the personalized T-Mobile iOS & Android app experience. Delivered to production in less than six months. Filed 6 patents for the overall solution. * Created an analytics pipeline with Elasticsearch for T-Mobile app telemetry & user behavior, giving product owners a near real-time view of customer experiences. Time to viewable metrics went from hours to seconds. * Created visualizations, dashboards and machine-learning alerts with app telemetry, including Zipkin data to build a picture of how customers were using the T-Mobile app and how its various parts were performing.* Hacked as a member of multiple hack-a-thon teams to build dynamic geo-fenced mobile app promotions; a headless dynamic content system; and, real-time visualization for a 5G self-driving RC car to demonstrate the potential of T-Mobile's technology & network platforms. * Prototyped a new IoT consumer product, including hardware design and led review and evaluation for marketing & engineering.* Designed and built exec-level real-time dashboards with Grafana & deployed a digital signage solution showing telemetry of all major applications for the Frontline org, giving better visibility to system & business health.* Launched company-wide outage notification tools in Slack giving teams better access to major incident details. Prototyped watch & wearables notifications for on-the-go visibility to critical system notices.* Mentored peers, gave external & internal talks & workshops across a variety of search, analytics, design and customer experience topics. Speaker at Elastic{on} 2019 and Slack Frontiers 2019.

The Grand Central Product team drove T-Mobile's customer care troubleshooting, remote assistance and support toolset for the Care frontline. Grand Central is recognized at the highest levels of the company and by JD Powers as an industry-leading support solution and is covered by multiple patents. * Promoted two team members to Sr. roles; coached, encouraged and led team through weekly 1:1s to make sure every team member had individual development plans and upward career trajectory.* Oversaw all product roadmap, design and backlog management for Grand Central, starting each year with a product vision multiple dev teams could rally around. Transformed the tool into a full-fledged troubleshooting platform, saving over a minute on every tech support care call & tens of millions of dollars.* Designed and integrated a common device lookup system integrated with Apple's FMiP which reduced device return errors by over 80%, saving T-Mobile tens of millions of dollars.* Invented and shipped an IoT hardware product and backend services to enable return device identification, reducing overpayment & mis-identification of trade-in phones, saving T-Mobile millions of dollars.
 The ARM devices were seamlessly upgraded in the field with Docker via Docker Registry.

* Led ideation, design and internal marketing efforts for the executive pitch and creation of Grand Central, an internal application for T-Mobile's care and retail frontline workers. Awarded T-Mobile PEAK for this.* Kicked off agile efforts and introduced new collaboration tools to bring a new working model to the immediate teams, delivering more consistent software every 3 weeks.* Prototyped and won an RFP for an IoT-based phone identification and verification system for retail stores.* Provided technology evaluations for potential vendor solutions for integration into the teams' services & products, saving months of effort and costs on lengthy RFP processes.

Built a successful, self-starting team to manage search, advertising, mobile web and entertainment services from conception to production launch for T-Mobile US. * Redesigned and launched a new mobile portal home screen experience for all customer devices, increasing customer satisfaction and driving millions in revenue across search and entertainment products.* Oversaw mobile commerce storefronts for java games, ringtones, and CallerTunes including launching multiple MRC programs driving increases of tens of millions of dollars per month for T-Mobile.* Handled pre-load app certification and built custom security scanning tools for Android apps & games, speeding time to market for preloaded applications and reducing risk for T-Mobile.* Developed successful parental controls products and oversaw launch operations and testing, giving millions of families free tools on the T-Mobile network to better safeguard their children.* Managed multiple vendor relationships for mobile store and enabler products like location/gps and 411 suite of products.

Developed technical architecture for content delivery and browser-related integration to the T-Mobile networkManaged mobile portal design, content store enhancements & large-scale user testing for new experience prototypesLed cross-functional sessions and design for new mobile portal productsOwned and maintained mobile browser product requirements, drove accountability with device OEMs and industry browser vendors

Led creation of QA test plans and initiated handset-based testing for all mobile web products in the orgEnsured compliance to product requirements and communicated across orgs to close out product gapsLaunched automated content & functionality testing via 2G & 3G modem banks with central loggingTested products through deployment and follow-on defect cycle fixes

Planned, designed, launched and managed an ecommerce site for both retail and wholesale customers which introduced 100+ products, launched a ‘coffee of the month club’, and saw sales triple.Created print newsletters, store signage, business cards, letterhead, product packaging and oversaw all projects through to final print.Handled all IT tasks for HQ and retail stores.

Managed sites from concept to publication with an emphasis on web standards, pleasing on-brand aesthetic, consistent display while meeting clients’ needs.Enjoyed the opportunity to work on a variety of projects: business cards, semi truck banners, product packaging, 80-page catalogs in both digital and offset print projects.Handled all IT tasks for Walsh Design including maintenance, backup and purchase recommendations.