Born and raised in San Antonio, and a devoted father, I bring over a decade of expertise in customer service and technical support. Currently, I excel as a Global Viewer Experience Advocate II at The Walt Disney Company, where I ensure top-tier service and resolve complex issues across major streaming platforms such as Disney+, Hulu, and ESPN. My current and previous roles have honed my ability to maintain high satisfaction levels with white-glove service for guests and partners to resolve or escalate technical challenges, making me adept in enhancing user experiences with service and communication style.I am actively pursuing an undergraduate degree in Graphic Design with a concentration in User Experience at Southern New Hampshire University. This education is building a strong foundation in design skills such as information architecture, typography, design principles, and color theory, alongside UI design. My primary courses focus on project management and stakeholder communication, equipping me to effectively coordinate and lead projects that require meticulous attention to both aesthetic detail and functional usability.My solid technical foundation was built at Coding Dojo through a rigorous 16-week UX/UI Fullstack Coding Bootcamp, where I developed skills in coding with HTML, JavaScript, CSS, Python, Flask, and MySQL. I have created intuitive web applications, focusing on wireframing and high-fidelity prototyping. These skills enable me to effectively combine technical functionality with aesthetic appeal, crucial for advancing in any UX or technical role.
