Serve as key member of senior leadership team and govern HR function for remote-based and hybrid employees. Direct recruitment process and administer employee contracts. Develop policies and procedures to maintain consistent practises, expedite operations, and foster healthy workplace relationships. Collaborate with Senior Leadership Team to analyse performance, facilitate appraisal process, and assure timely and correct salary payments. Train and develop HR assistant and record HR data using citrus HR software. ● Innovated policies and established apprenticeship scheme● Active member of the Senior Leadership Team and lead on our people plan● Increased applicant attraction by implementing recruitment strategies● Dramatically increased engagement with a full salary review – aligning roles to market value● Modernised HR policies making processes slicker and engageable● Manage the HR function for a team of remote-based and hybrid employees (approximately 100)● Supporting team managers with recruitment● Overseeing the onboarding and exit process of all new starts and leavers.● Manage performance evaluations and appraisals● Line manage and support personal development for the HR Assistant● HR Metric Reporting to the board

Oversaw HR operations of office realignment process for project leads and team members; orchestrated data and directed project managers through change process. Coordinated with business leads to validate data and align output with project principles. Administered admin and logistics for team and provided assistance in LM consultation training. Reviewed team progress and promoted improvement activities in TBWP policy and processes.● Leading managers through the change process● Capturing and maintaining ‘people’ progress data (in/out scope and tracking, change in locations etc) –escalating gaps /lack of timely action ● Partnering with business leads to ensure that data validation output is accurate, on time and consistent with project principles● Maintaining the project tracker of in scope colleagues (in/out scope, and tracking change in locations etc) ● Co-ordinate announcement day logistics and ongoing leadership briefings/drop in sessions, admin and logistics ● Admin support for LM consultation training delivered by HR Services ● Resolving LM queries via the project functional mailbox● Reporting progress updates through colleague communication/consultation process● Support continuous improvement activities in TBWP policy and processes i.e. ATC app., mailbox ticketing, SharePoint etc.

Directed HR Shared Services team in day-to-day office administration and HR procedures. Informed manager and team leaders about complex disciplinary cases. Drafted policies and procedures with adherence to past data and customer feedback. Guided team members on knowledge of employment legislation and trained managers to minimise sick absence. Developed platform for employees to increase engagement; audited weekly and monthly data and implemented processes to improve productivity. ● Successfully propelled TUPE of 500 staff to BT.● Established employee representative forum to cover every aspect of business.● Leading managers through changes to HR procedures● Coaching team leader and business managers through complex disciplinary cases.● Maintained the Knowledge Change Plan and communicated performance measures to Development Manager and Expert communities.● Played a key proactive role in the development and maintenance of policies and processes through the insightful analysis of contact history and customer complaints● Supported all levels of management with advice and support on all aspects of HR● Led Implemented a People forum following employee opinion survey in increase engagement score.● Improved performance by developing management skills through coaching and mentoring● Advising and supporting front line and senior managers through absence, disciplinary and grievance procedures in a busy call centre and technical environment. Coaching team leader and business managers through complex disciplinary cases.● Dealt with escalated complex conduct, absence and bullying & harassment to make sure all employees were treated fairly and consistently.● Reduce levels of both long and short term sick absence, by implementing attendance targets and supporting managers to achieve them.

Partnering the business to achieve efficiencies with a tight budget. Provide support and all levels of management with HR guidance. Covering predominantly former local authority environments, with in the housing maintenance field.● Created tangible savings by relocating key business services and employees.● Worked in a multi-site environment, predominantly cover Yorkshire and Humberside, but also nationwide.● Conducted dismissal appeals and Bullying and Harassment investigations.

Working as a HR Advisor to provide support and all levels of management with HR support and guidance. Covering blue and white collar environments, including facilities management, construction, call centres and Support Services. Dealing with large TUPE projects, both transfer in and out Dealing with reorganisations resulting in redundancy Providing development to managers so they can reduce levels of both long and short term sick absence. Provided guidance and support on conduct, discipline and grievance cases up to and including dismissal. Developing manager on performance related issues.

Interim contractAdvising managers on all aspects of HRincluding TUPE, grievance, disciplinary, performance and absence management.

Worked within a team of 30 HR Advisors to provide 20,000 operational and senior managers with HR support and guidance dealing cases escalated from front line advisors.  Dealt with escalated complex conduct, absence and bullying & harassment to make sure all employees were treated fairly. Supported all levels of management with advice and support on all aspects of HR, specialising in employment law, policies and practices. Provided feedback on RM policies to ensure they meet with EU and UK legislation, highlighted and recommended changes to update these policies. Provided development for newer team members to increase their knowledge of employment legislation.  Developed and produced weekly and monthly statistics around call volume and types to predict workflow and provide adequate staffing. Used six sigma continuous improvement methods to improve the quality of advice given. Conducted dismissal appeals and Bullying and Harassment investigations.