With over 15 years of experience as an IT Specialist, I've dedicated my career to supporting advanced technical operations, from maintaining servers and administering systems to providing technical assistance for various educational institutions, from K-12 to Higher Education.Expanding my repertoire, I have honed my proficiency in the dynamic field of Artificial Intelligence (AI) and Machine Learning (ML). My broad, practical understanding encompasses various aspects of this field, including conversational AI, model building, and AI services offered by platforms like Azure, such as Computer Vision and Cognitive Services. My understanding of conversational AI extends to various chatbot technologies, including ChatGPT, Gemini, and Claude. I'm proficient at prompting these models for optimal solutions using zero and few-shot learning techniques.Leveraging my combined IT operations and AI/ML knowledge, I've optimized IT support operations by implementing new tools and functional strategies and successfully performed extensive migrations. My approach emphasizes collaboration to accomplish all short and long-range objectives, establishing a track record of success.Adding to my skillset, I recently passed the PL900 exam and am now proficient in Microsoft Power Platform. This proficiency extends to PowerFx and other low-code languages for the Power Platform, opening new paths to develop innovative business automation solutions. My expertise in these areas highlights my commitment to staying at the cutting edge of technology, enhancing business processes, and driving organizational efficiency. I am passionate about harnessing the power of these tools to help businesses streamline their operations, reduce costs, and increase productivity.I'm eager to connect with other dedicated professionals in the AI, ML, Power Platform, and other IT sectors. Let's connect and explore potential collaborations if my experience and interests resonate with you!