Jon Swarner Email & Phone Number

Cranbury, New Jersey, United States

Cranbury, Nj

Cranbury, Nj

Level II Support Agent - Moderate to Advanced troubleshooting of issues escalated from the Help Desk. Proactive and responsive action to issues on critical production equipment.Directly managed the remainder of the computer refresh project at 14 locations. Responsible for planning migration schedule, managing up to five technicians and contractors, providing feedback to management and implementing changes to process.Took over User Management for multinational organization. Solely responsible for employee on-boarding, changes, and terminations in Active Directory, Exchange, and Google Apps for entire North American zone. Required to adhere to strict processes for compliance with Sarbanes Oxley.

Cranbury, Nj

Level I Help Desk Agent - Basic to moderately technical troubleshooting of day-to-day issues for users across a half-dozen different environments. Responsible for monitoring health, reporting, and performing triage on degraded states and failures for hundreds of devices belonging to multiple clients.Sole Dispatch Technician for a 40 user site - Equipment setup and deployment, recovery, inventory.Technical resource for development of process documentation used in a computer refresh project. This documentation was the definitive handbook for technicians across 20 sites, migrating from Windows XP to Windows 7.Served as a technician during the computer refresh project, requiring travel across the country.