Jonthan Baretto Email & Phone Number

Bhatkal Area, India

• Raise in dealer service market with focus on paid load to drive workshop profitability
• Conducting root cause analysis and preventive measures to ensure minimum escalation of complaints
• Monitoring for qualifying annual balance score card and quarterly service retention schemes as set by MSIL Sharing of market products feedback with factory through case studies and field technical information reports
• Extended warranty sales through service ti increase faith of customer on products
• Selling of AMC to retain customer base and retention of vehicles older than 4th years and so on.
• Co-coordinating with department for all workshop activities mainly technical related issues, ensuring safe and mannered work environment.

Udupi Karanataka

* Responsible for auditing /reviewing the manpower, infrastructure and process compliance for the dealer workshops and their improvement planning.* Workshop productivity improvements by employing various quality tools, charismatic activities implementation at workshop.* Customer satisfaction index (CSI) monitoring, ensuring service follow ups, cutting down.

Udupi, Karnataka

• Monitoring of service businesses processes improvements and adherence at dealership
• Free service Redemption
• Dealer and E outlet Education on New products Customer complaints resolution.
• Accountable for optimizing of manpower Conducting service marketing activities
• Fast track promotions through a service of responsibility & administrative post
• Regular visiting outlets for auditing and inspections of usage of genuine products and special tools

Master Of Business Administration - Mba, Project Management

Bachelor Of Engineering - Be, Mechanical Engineering