Jon K. Email & Phone Number

Washington, United States

Performed a dual role as Principal Product Manager and Tech Ecosystem Lead focused on solving challenges within a hybrid workplace. Defined product vision, strategy, and road map to ensure alignment with business objectives and revenue goals.• Defined the technical strategy for over a dozen productized services in three product families, reducing redundant applications in 100-plus custom solutions and operational support by 35%.• Developed an integrated technology strategy in collaboration with five other business lines, identifying overlapping strategies and joint project opportunities. This was set to save the business $1M in capital expenditures and provide clients with a holistic, end-to-end service and analytics solution.• Defined and launched a strategy for hybrid office scheduling and reservation capabilities, reducing the MVP delivery time by 25% and advancing to the pilot phase.

New Jersey And Washington

Owned the technical product strategy for office occupancy planning and management services, identifying ways to create new and transform existing solutions to deliver strong and compelling products.• Launched a technology-enabled productized service that gave JLL clients insights about their office space usage and enabled the business to roll out to 100-plus clients, achieve a $2M revenue goal, and provide dozens of custom solutions to migrate to a single scalable and manageable solution.• Successfully launched an automated integration to an AI planning solution, leading to a 25% reduction in manual steps for occupancy planners, increasing adoption, and enabling the business to reach its $3M revenue target.• Established a product management process and implemented an Agile framework for the engineering team. This led to the successful launch of a technology platform within one year, supporting three productized services and ensuring a consistent release of new features every two weeks.• Redesigned the UX / UI for the occupancy planning and management technology platform, reducing the number of pages by 25% and improving user task completion time by 50%.• Established a comprehensive product support system, achieving a 25% reduction in employee submission steps by consolidating over six different systems into a single ServiceNow solution. Additionally, implemented metrics analysis on support time and queues.

New York, New York, United States

Operated as director-level product manager of the new strategy and innovations team, working to help define strategy, roadmap, and initiatives to merge a suite of life-science applications across multiple platforms into a single shared platform.• Developed a strategy and roadmap for a platform-level configuration module, consolidating over six configuration systems across 20 applications into a single SaaS module. This solution made configurations easily upgradeable in a multi-tenant environment, transitioning configuration tasks from service personnel to end users and administrators, and reduced install and upgrade time by 30%, achieving key company objectives.

Greater New York City Area

Worked with the C-suite to define business objectives, delivering 12-month product road maps aligned with the company's strategic mission. Managed a team of product marketers, managers, developers, UX / UI designers, QA engineers, and client services personnel.• Founded and managed a product team focused on SaaS solutions for Salesforce, developing one of the first data replication solutions, an ETL application, and an application lifecycle management solution. These products generated nearly $10 million in recurring revenue since the first product launch and earned the company's first patent.• Launched and managed two professional services groups, providing release management and quality assurance that generated $2M in recurring revenue.• Grew and led a two-person team to 14, consisting of a product marketer, product managers and owners, developers, UX / UI designer, QA engineers, and client services team.

Greater New York City Area

Managed the vision, strategy, roadmaps, and teams for a suite of products focused on data integration to the Salesforce platform.* Created one of the first solutions to backup Salesforce data to backend systems, as well as a lightweight ETL solution.* Implemented a nightly build process and automated testing leveraging JUnit, Ant, Selenium, and Cruise Control for all products that eliminated 90% of manual testing and reduced testing cycles down 84%* Analyzed market and consulting trends to create one of the first solutions to backup Salesforce data to backend systems, as well as a lightweight ETL solution.* Responsible for the roadmaps of all products as well as the release notes, feature documentation, release plans, release webinars. Ran training sessions for internal users and clients to help promote product adoption.* Managed a team of 6 that reported directly to me that consisted of Sales, Developers, and QA. Responsible for developing processes, training, and mentoring resources.* Helped Sales in defining talking points on how to differentiate our products against competitors, assisted on qualifying leads, and frequently joined sales calls to help close deals.* Implemented a nightly build process and automated testing leveraging JUnit, Ant, and Cruise Control for all our products.

Greater New York City Area

Senior developer building technical solutions for client projects on the Salesforce platform.* Co-developed a reusable framework for Salesforce integration that reduced implementation costs by 35% which led to the first product at Bluewolf.* Worked on multiple client projects that focused on the development of integrations of their backend systems to Salesforce.com leveraging Java, SOAP, WSDL, and JDBC.* Evangelist of technical solutions using Design Patterns and development processes using Test Driven Development.

Greater New York City Area

Software Developer for the Order Management team implementing new features and bug fixes for the shopping cart and checkout process.