Jon Tripp Email & Phone Number

Salem, Nh, Us

Newburyport, Ma, Us

Technical lead for banking core transformation, implementation, and data services for a shared services organization serving two community banks, Pentucket Bank and Newburyport Bank. Reporting to the CIO.

Haverhill, Ma, Us

Leading the Information Technology team at a community bank.

Boston, Ma, Us

Reporting to the board of directors with fiscal and administrative responsibility for the IT infrastructure, business application portfolio, communication services, cloud strategy, and security posture of all firm related technology and information services. Leading the team responsible for providing IT service delivery and operational support for the firm’s end users, partners, clients, and trial teams in our MA, PA, FL, and executive home offices via on-site/desk-side visits and remote support.Working with vendors and partners to scope and implement ongoing improvements and upgrades to the existing infrastructure with an emphasis on improving stability and performance. Completed an ERP/Practice Management System migration from Rainmaker to ProLaw with subsequent major upgrades, implementation of vendor add-ons, third-party integrations, and custom executive reports. Implemented cloud-based solutions for content management, file transfers, email filtering, and an on premise Exchange to Office 365 migration. Managed data transfer and integration to support acquisition of a competing firm.Other completed projects include a SSL-VPN rollout, two-factor auth, phone system upgrade to VOIP, new backup systems, ISP cutovers, software upgrades across the business application portfolio, and upgrades to networking, servers, storage, and printers. Developed policies for Paperless Processing, BYOD, Cyber Security, Written Information Security Program (WISP), and Security Incident Plan. Performed client security self-assessments and executed remediation plans to improve compliance.

Chicago, Illinois, Us

Managed IT projects for consulting clients including infrastructure improvements, virtualization, Exchange upgrades, software development, and Office 365 email migrations for the fifth largest U.S. provider of assurance, tax and consulting services. Produced proposals and quotes to drive client approval of new projects. Provided direct client services including technology advisory, firewall deployments, ISP cutovers, and Office 365 migrations. Provided clients with software development services including project management, website and application design review, vendor selection, and QA testing. Supported helpdesk operations for ITO clients via remote access and onsite visits. Assisted with administration of client’s cloud environments including Rackspace, Moodle, and Salesforce. Served as Director of Software Development on a client’s cloud-based Software-as-a-Service (SaaS) development project for a marketing services company reporting to the CIO and CFO. Managed project budget and staffing plan for two off-shore development teams and implemented cloud-based infrastructure to support both development and production environments. Performed internal security review of application and infrastructure architecture for a third-party Vendor Security Plan and provided recommendations for remediation of deficiencies.Planned and implemented a client’s migration from on-premise email to Office 365 online mail service. Wrote training materials, setup a SharePoint Online training portal, and delivered user training on email, instant messaging, and SharePoint.

Consulted with businesses and non-profits on short term projects including website design and development, email and social media marketing, business analysis and reporting, Windows 7 migration, business systems integration, and helpdesk support.

Manchester, Nh, Us

Directed the dev ops team responsible for the care and feeding of the organization’s worldwide anycasted network delivering the DYN Infrastructure-as-a-Service (IaaS) platform providing DNS, email security, and XenServer hosting for enterprise, small business, and personal users across 12 international datacenters.Delivered projects included deployment of new colocation sites, upgrades to live service architecture, formalizing operational policies and procedures, performing forensic discovery for subpoenas/NSLs, and PCI compliance. Provided internal end-user helpdesk support for Windows, BSD/Linux, and Mac clients, and tier-3 customer service escalations for the customer support group.

Manchester, Nh, Us

Managed the software development staff and projects and acted as lead software architect/designer of large scale development projects. Managed QA, release, and testing staff in support of project launches and provided tier-2 and tier-3 service escalations for the customer support group.Managed design, development, and deployment of a distributed IaaS DNS service to 12 international data centers in support of the launch of the new Dynect business unit, providing a 1 year ROI and 20% of total corporate revenue after 2 years. The service enabled the startup to gain dominance in the hosted DNS market and ultimately lead to the company’s acquisition by Oracle. Designed a web based e-commerce billing system handling over 18,000 transactions per month and enabling 80% growth of sales volume within the first 3 years from launch.

Responsible for day-to-day management of information systems, business application development, sales, marketing, and accounting activities for a commercial wholesale bakery, reporting to the President. Developed production tools for bakery management and custom QuickBooks reports for business analysis and customer support. Lead sales efforts to establish new customers in unproductive regions. Produced marketing materials for sales, marketing, and mass media advertising. Implemented UPC barcodes for retail packaging of products. Developed an application to produce nutrition panel data based on ingredient formulas.

Consulted with small businesses on short term software development projects.

Tewksbury, Ma, Us

Senior manager responsible for delivering the MII Streaming Media Content Distribution Network (CDN) service line.

Managed web development projects and staff for ZDNet’s premier e-commerce site, computershopper.com.

Held several senior management positions leading staff and projects in software development, IS\IT, database development, and Internet application development for this leading ERP software provider. (Formerly Spectrum Associates). Conceived, designed, developed, and delivered the first to market Internet integrated features in a mid-range ERP system.

Held several senior manager positions leading software development and IT staff/projects for this leading ERP software provider.

Lowell, Ma, Us

Designed, laid-out, prototyped, and tested MIC amplifiers and temperature compensation circuits. Wrote FORTRAN programs and Excel Macros to aid in circuit design process. SECRET clearance granted.