Josephine Smith Email & Phone Number

Detroit, Michigan, United States

ResponsibilitiesCoordinated and managed the care of complex patients across a variety of settings, including acute care, home health, and long-term care.Developed and implemented discharge plans for patients, in collaboration with the interdisciplinary team, patient/family, payor, and external resources.Submitted insurance prior authorizations for patients, ensuring timely and accurate documentation.Conducted utilization management (UM) concurrent reviews and Interqual criteria assessments.Provided excellent customer service to patients, families, and staff.Proficient in Microsoft Office Suite and G Suite.Produced professional and appropriate documentation of work.Proficient in the usage of multiple apps/portals.AccomplishmentsReduced hospital readmissions by 5% in 2022.Successfully managed the care of a patient with a complex medical history, resulting in a positive discharge outcome.Provided culturally-sensitive care to a patient from a different country, resulting in a high level of patient satisfaction.

Tampa, Florida, United States

ResponsibilitiesCoordinated and managed the care of complex patients across a variety of settings, including home health, long-term care, and acute care.Conducted utilization management (UM) concurrent reviews, MCG criteria assessments, and HEDIS measures.Worked remotely from home office, maintaining excellent customer service standards.Proficient in Microsoft Office Suite, Avaya phone system, and Citrix environment.Produced professional and appropriate documentation of work.Proficient in Spanish.AccomplishmentsReduced hospital readmissions by 10% in 2018.Successfully managed the care of a patient with a complex medical history, resulting in a positive discharge outcome.Provided culturally-sensitive care to a Spanish-speaking patient, resulting in a high level of patient satisfaction.

Brandon, Florida, United States

ResponsibilitiesPlanned, coordinated, and provided care to homebound patients with complex medical needs.Educated patients and families about disease, medication, and prevention of hospitalization.Supervised LPNs and CNAs, ensuring that they provided safe and effective care.Conducted home visits to assess patient needs and provide support.Collaborated with other healthcare providers to ensure that patients received the best possible care.Documented care in accordance with regulatory standards.AccomplishmentsDeveloped a new educational program for patients and families on disease prevention, resulting in a decrease in the number of emergency department visits.Successfully supervised a team of LPNs and CNAs, resulting in a high level of patient satisfaction.

Tampa, Fl

ResponsibilitiesRecruited participants for the Maternal Medical Home-Healthy Start program.Conducted comprehensive assessments of participants, identifying risk factors, concerns, priorities, strengths, and resources.Made referrals to appropriate resources as needed, such as WIC, food banks, transportation, and childcare.Assisted participants with accessing medical care and monitored the effectiveness of services.Collected and entered data into the designated database and participated in quality improvement activities.Educated participants to self-manage chronic, pregnancy-induced, or pregnancy-related medical conditions.AccomplishmentsIncreased the number of participants in the Maternal Medical Home-Healthy Start program by 20% in 2015.Developed a new educational program for participants on self-managing chronic medical conditions, resulting in a decrease in the number of hospital readmissions.Successfully assisted a participant with accessing medical care, resulting in a positive birth outcome.

Tampa, Fl

ResponsibilitiesCollaborated with Administrator to jointly recruit and hire staff.Created Patient Care Plans in CMS approved format.Managed and maintained credentials of staff and providers.Performed QA review of patient charts in preparation for AHCA certification and licensure.Trained and oriented new staff.Completed and submitted monthly data reports.AccomplishmentsIncreased the number of staff by 10% in 2013.Developed a new training program for new staff, resulting in a decrease in the number of onboarding errors.Successfully completed the AHCA certification and licensure process, ensuring that the organization is in compliance with all regulatory standards.

Detroit, Mi

ResponsibilitiesPrepared patients for surgery, including obtaining informed consent, assessing patient history and allergies, and inserting IV lines.Administered pre-operative medications.Provided customer service to patients while waiting to go to the operating room.Monitored patient vital signs and provided pain management.Documented patient care in the medical record.AccomplishmentsReduced the number of cancelled surgeries by 5% in 2012.Developed a new patient education program on pre-operative care, resulting in a decrease in the number of patient anxiety levels.

Tampa, Fl

Responsibilities:Planned, coordinated, and provided care to homebound patients with complex medical needs.Educated patients and families about disease, medication, and prevention of hospitalization.Supervised LPNs and CNAs, ensuring that they provided safe and effective care.Conducted home visits to assess patient needs and provide support.Collaborated with other healthcare providers to ensure that patients received the best possible care.Documented care in accordance with regulatory standards.Accomplishments:Reduced the number of hospital readmissions by 5% in 2012.Developed a new educational program for patients and families on disease prevention, resulting in a decrease in the number of emergency department visits.Successfully supervised a team of LPNs and CNAs, resulting in a high level of patient satisfaction.

Plant City, Fl

Responsibilities:Performed accurate assessment and triage of patients, determining the urgency of their care.Provided patient education on their condition and treatment plan.Documented patient care in the electronic medical record (EMR).Delegated staff assignments to ensure that patients received timely and efficient care.Monitored the condition of patients with acute or critical conditions, notifying physicians of any changes.Assisted physicians with splinting and suturing, as needed.Directed patient flow through the emergency department, ensuring that patients were seen in a timely manner.Accomplishments:Reduced the average wait time for patients to be seen by a physician by 10% in 2009.Developed a new patient education program on emergency department procedures, resulting in a decrease in the number of patient complaints.Successfully assisted with a complex trauma case, resulting in a positive patient outcome.

Tampa, Fl

Tampa, Fl

Brandon, Fl

Tampa, Fl

Tampa, Fl

Far Rockaway, Ny

Associate Of Arts (Aa), Health Services/Allied Health/Health Sciences, General

Associate Of Arts And Sciences (Aas), Registered Nursing/Registered Nurse