Jon Versluis Email & Phone Number

Battle Creek Michigan

• Manage the registration functions and associated records within the Student Information System (SIS) including: registration processes, submission of grades, course records, section records, non-course equivalencies.
• Manage testing and assessment including ACCUPLACER, ALEKS and Kaplan Nursing Admissions Tests; Oversee the processing of high school transcripts. Implement and maintain non-course equivalencies to allow assessment.

Lansing, Michigan

Accounts receivable, credit approval, retailer collections.

• Research and analysis of program requirements for evaluation, assessment, planning, development and implementation purposes.
• Assisted Audit and Program Review compliance efforts of the academy.
• Data Analysis, budgeting and expense forecasting.
• Assistance in the workforce development efforts of the Michigan Job Challenge Program.
• Project Manager of the Lean Process Improvement efforts in candidate recruiting and admissions.

• Conducted Lean Process Improvement activities for the Scholarships and Grants Information Center resulting in a 50% improvement in speed to answer and a 33% improvement in the abandoned rate while increasing quality.
• Developed and implemented a call monitoring Quality Assurance program.
• Directed the Michigan Guaranty Agency Claims and Collections Unit call center with assistance to borrowers, lenders and schools through default aversion, default, death, disability and bankruptcy claim processing and.
• Increased internal collections by an average of 12% annually over seven years.
• Developed policies and procedures within compliance of federal rules and regulations.
• Coordinated collection efforts between the agency, the Attorney General's office, the Administrative Law Judge, the Michigan Department of Treasury, Portfolio Management, the U.S. Department of Education, and the U.S..

• Determined extension of credit through analysis of credit reports, applications, and references utilizing Equifax Small Business Credit Reports, TransUnion Personal Credit Reports, and CAPS reference checks.
• Managed risk by, coordinating financial agreements and legal processes to secure payment of receivables.
• Executed construction liens, notices of furnishing, notice of commencement, lien discharges, mortgages and promissory notes.
• Supervised and trained the collections staff.
• Collection of Accounts Receivables.

• Managed and directed operations of four offices in the West Michigan Region.
• Secured lease agreements and acted as project manager for the relocation of offices.
• Recruited, trained and focused the team to achieve budgeted goals and objectives.
• Assisted in the development and design of the automated Financial Management System.
• Managed operations; supervising, forecasting, budgeting, and recruiting.
• Conducted media relations and educational presentations, representing the company as a topical expert in consumer finances.