Jonathan Walker Email & Phone Number

Menominee, MI, US

Lansing, Michigan, United States

• Provide real-time support for technology failures in over 450 university classrooms and computer laboratories.
• Ensure timely response to maintain class continuity and assist with lesson plans, learning activities, and assessments.
• Assist with computer and laptop support in some locations.
• Collaborate with university stakeholders to design, purchase, configure, and distribute IT assets.
• Complete asset management activities, including asset lifecycle planning, asset tagging, management, and decommissioning.

Portland, Oregon, United States

• Worked with clients to decrease risks through vulnerability analysis, policy, and training solutions.
• Wrote, reviewed, and edited technology and security procedures and policies for compliance with regulatory and industry standards, including PCI DSS, HIPAA, HITECH, and GDPR.
• Researched regulatory cybersecurity requirements and industry practices to provide solutions.
• Developed a detailed project plan to track project progress.
• Provided regular project updates to managers and clients.
• Created and maintained comprehensive project documentation.

Raleigh-Durham, North Carolina Area

• Managed projects and technical tasks for the analyst and team initiatives.
• Provided customer education for technology and industry best practices in a research environment.
• Assisted in developing technical, research, and security compliance knowledge for analysts.
• Provided technical and strategic leadership to the team.
• Managed team activities, assignments, and functions.
• Monitored analysts’ project progress and reported status and metrics to the IT Director.

Portland, Oregon Area

• Planned, implemented, managed, and maintained the operation and maintenance of multi-site server, telecommunication, and network systems.
• Coordinated and managed staff and contractors’ installation, modification, and repair of systems.
• Communicated complex topics using concise and understandable language for non-technical users.
• Developed and implemented a strategic plan, budget, and security and data protection objectives.
• Maintained records and provided documentation for methods, programs, and all firm IT systems.
• Implemented controls to minimize environmental and security risks to system integrity.

Portland, Oregon Area

• Installed, configured, troubleshot, and maintained desktop and laptop hardware and software.
• Ensured integration and interoperability of software and hardware with internal and external systems.
• Provided in-person and remote customer, software, hardware, and connectivity support to four courthouses for onsite and remote judicial and clerk staff.
• Monitored equipment and desktop systems to maintain availability and functionality.
• Examined and altered computer systems and training programs based on computer systems problems, interoperability issues, ease of use, surveys, and the Court’s changing needs.
• Developed and delivered training programs to assist court staff in improving computer skills.

Washington D.C. Metro Area

• Trained replacement.
• Reviewed conference itinerary and speaker requests against hotel contract
• Assisted in setup and breakdown of AV and IT equipment.
• Provided audio, video, software, and hardware support for judicial and court staff educational conferences.

Washington D.C. Metro Area

• Trained replacement.
• Reviewed conference itinerary and speaker requests against hotel contract
• Assisted in setup and breakdown of AV and IT equipment.
• Provided audio, video, software, and hardware support for judicial and court staff educational conferences.

Washington D.C. Metro Area

• Provided on-site, and remote customer, software, hardware, and connectivity support to 150 internal and remote users.
• Consulted managers and staff to identify the organization's growing and changing needs proactively.
• Recommended procedures and policies that govern hardware, software, and network usage.
• Evaluated and recommended hardware, software, and network requirements.
• Recommended and purchased hardware and software.
• Ensured integration and interoperability of software and hardware with internal and external systems.

Washington D.C. Metro Area

• Configured, installed, troubleshot, and repaired desktop computers and printers.
• Worked with external service providers to resolve software, desktop, and network issues and ensure continued operation.

Washington D.C. Metro Area

• Designed, managed, maintained, and implemented VDN website per owners’ specifications.
• Managed NT, RedHat, and Slackware servers for Internet, dial-up, and internal networking and PPP services for web hosting.
• Worked with Lotus Domino and SQL Developers to add functionality for future projects.
• Performed research into specific areas of Internet and intranet history, protocols, functionality, and usage for a proposed Internet standards augmentation.

Washington D.C. Metro Area

• Provided on- and off-site support for dial-up into the NT/Novell network either through RAS or PCAnywhere on Windows 95a-based Toshiba laptops.
• Installed, configured, and provided all levels of user and hardware support for accountants and staff on and off-site.

Washington D.C. Metro Area

• Installed, configured, and provided all user and hardware support levels for attorneys and staff on and off-site.
• Provided first and second-tier support for software, desktops, printers, and other peripherals
• Provided document check-out, check-in, and recovery.
• Documented troubleshooting and resolutions for future reference.
• Translated documents to and from WordPerfect.

Washington D.C. Metro Area

• Provided helpdesk and on-site customer, software, hardware, and network connectivity support for 6000 internal users.
• Reviewed and distributed problem calls for second and third-tier support technicians.
• Trained users and peers in a variety of software and hardware usage and troubleshooting techniques.
• Administered A16 mainframe, APS (SCO), Windows NT, and Novell users.