Jon Clements Email & Phone Number

Worldwide, OO

Worldwide, OO

• Closed deals with some of the largest organizations on a global scale to deliver Workforce Management solutions.
• Led implementations of Kronos, Infor and Workforce Software to the largest brands around the world.
• Engage with cross-functional teams in Deloitte’s Human Capital practice to execute GTM strategies for new & existing clients.
• Act as subject matter expert for Deloitte’s SAP SuccessFactors, Oracle, & Workday practices on Workforce Management.
• Plan, manage, and execute delivery of complex multi-year projects that provide clients ROI that exceeds expectations.
• Mentor 30 consultants from new Analysts to Managers who provide solutions to clients spanning multiple industries.

Worldwide, OO

Lowell, MA, US

• Performed two roles in parallel after a merger & acquisition event.
• Transformed three separate engineering teams into one cohesive organization that delivered on key milestones.
• Stabilized client base by overseeing follow-ups to remediate concerns and ensure a smooth transition.
• Ideated, developed, and executed a post-acquisition plan for Engineering, Product Management, and IT.
• Mobilized engineering teams to spearhead a migration from new product development to ongoing maintenance.
• Maintained high quality deliverables for clients and high morale for all team members during all M&A activities.

Lake Mary, FL, US

• Directed turnaround of Product Development team of 32 that was responsible for all aspects of the product life cycle.
• Introduced Agile development practices to organization which stabilized product releases.
• Formulated and implemented long-range information technology strategy.

Lake Mary, FL, US

• Achieved +215% average annual sales growth.
• Stood up a brand-new team from scratch tasked with optimizing the technical aspects of the sales process.
• Recruited top talent nationwide accountable for needs analysts, product demonstrations, and RFI/RFP responses.

Lake Mary, FL, US

Managed professional services team responsible for the implementation of time and attendance solution.

Lake Mary, FL, US

Managed technical support team providing customer service and technical assistance to customers and resellers on three different time and attendance solutions.Responsibilities included hiring of agents, development of training materials, scheduling, project management, and report generation.

Rochester, NY, US

• Owned Time and Attendance product portfolio end-to-end, including designing strategies to elevate existing offerings.
• Introduced new products to generate additional revenue and realize operational efficiencies.
• Launched new SaaS Time and Attendance offering for Major Market Services
• Developed and implemented pricing, positioning, distribution, and promotional strategies to increase market share and profitability in close coordination with sales and operations departments.

Responsible for account management and the overall success of the Intel project. Primary point of contact for all project related issues, manage supervisors/lead technicians, review sales proposals and contracts. Plan, schedule and manage the design, development and implementation of automated call distribution systems and ensure accounts are administered.

Santa Clara, California, US

Ran all aspects of Customer Service/Technical Support call center for the world’s largest computer processor manufacture Intel. Responsibilities includes hiring of agents, development of training materials, scheduling, project management and report generation.

Directly managed training department for facility with approximately 700 employees. Responsibilities include training new, existing, and potential employees. Working with clients to develop training curriculums to fit the needs of their account.