Jon Hicks Email & Phone Number

Omaha, Dallas, Phoenix, San Francisco Bay Area

Responsible for all aspects of Mortgage and Home Equity Lending. Grew share, production and revenue every year in both businesses. Integrated operational and sales capability to create a fungible workforce that moved seamlessly across products improving productivity. Grew production and fee income every year. Developed relationship products to grow balance sheet and attract additional relationships to bank. Introduced right shoring and right market strategies to bank enabling occupancy and HR related efficiency. Deployed new loan origination system that supported both First Mortgage and Home Equity lending allowing for structural, process, and support integration for the two businesses.

Lewisville, Texas

Led all Originations Fulfillment Operations including Direct, Retail, Builder Partnerships, Wholesale, Correspondent, and Flow Servicing Acquisition Channels through Post Close. Led 14 Direct Reports with 2,400+/- internal and external employees across 6 channels and 8 production sites funding over $49 Billion in originations and acquisitions. Member of the Executive Operating Committee

St Louis, Dallas, Texas

Led the turnaround of the Correspondent Division in 2009 after a production shut down over cost and manufacturing quality deficiencies.Successfully re-engineered production process to reduce manufacturing defects Increased productivity using lean methods to eliminate waste and standardize work.Partnered with sales team to grow active client baseSubstantially Increased production and NIBT exceeding plan by 42%Improved client Net Promoter Score 67 points

Dallas, Texas

Citicorp Trust Bank is an OTS regulated subsidiary of Citigroup with 550 line employees, I had single point accountability for originations strategy, sales, fulfillment, compliance, risk, audit, technology, and P/L for U.S. and Canada.Restructured 6 operating centers improving service levels, customer and partner Sat scores while increasing production 176% in the first year.

Charlotte, North Carolina

Deployed Six Sigma productivity program for Small Business Organization. Managed Deployment and Standards for QP program at the Enterprise level.Co-authored 2.0 greenbelt program for line level executives reducing time to implementation by 52%

Atlanta, Tampa, Houston, St Paul, Carmel

P/L Responsibility for 1 of 3 Divisions with 25 mortgage centers and 450 employeesCentralized fulfillment Operations nationally for 127 mortgage centers Deployed Six Sigma Quality Program improving expenses by $5MM and Revenue by $13MM annually.

Austin, Texas

Managed 10 retail origination offices in 7 markets

Birmingham, Memphis, Austin,