Jamf Cloud solutions, patch management, and the pursuit and dissemination of cool knowledge.

Troubleshoot issues with users and implement fixes. Develop community and communication with user around common issues and the ways they can resolve them while also sharing cool tips and tricks.

Lead class instruction and presentation on product knowledge and technical skills focused around Apple products and technologies.

• Increase conversion rate, average ticket value, and purchase rates of premium products by consistently offering customers the best products for every situation.• Lead by example through superior sales experiences and coach others based on these interactions.• Coach team members on new engagement strategies that offered better customer experiences.• Create a supportive team culture to improve staff morale.• Recruit and develop a high performance team.• Handle day-to-day operations including maximizing store profitability through optimization of payroll, operational expenses, and the management of store inventory.

• Served as In-Store Mentor and developed strategies for increasing the sales of installations and custom solutions resulting in double-digit growth in the category.• Served as Manager on Duty while strongly emphasizing team coaching.• Assisted in daily operations and recruitment of Sales Specialists.========================================Awards Achieved at King of PrussiaDistrict Excellence Award - District Employee of the Year========================================Awards Achieved at PHLSummit Club for achieving higher than 110% of yearly goalLoss Prevention Award for Zero Shrink in FY12

• Assisted customers in the selection and purchase of multimedia equipment.